System Administrator 3

Amentum•Annapolis, MD

2d•$175,000 - $215,000

About The Position

Amentum is seeking a System Administrator 3 to provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Essential Responsibilities: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Requirements

Good understanding of Windows and Linux as an end user.
TS/SCI Poly clearance required.
Bachelor’s degree in a technical discipline from an accredited college or university is required. In lieu of a bachelor's degree, five (5) additional years of work-related experience may be substituted for a total of twelve (20) years.
Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required.
Compliance with DoD 8570.01-M with a minimum certification of IAT Level II is required.

Responsibilities

Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
Provide support for the escalation and communication of status to agency management and internal customers.
Provide support for implementation, troubleshooting and maintenance of Information Technology (IT) systems.
Manage IT system infrastructure and any processes related to these systems.
Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
Configure and manage UNIX and Windows operating systems.
Install/load operating system software.
Troubleshoot, maintain integrity and configure network components.
Implement operating systems enhancements to improve reliability and performance.