System Administrator 1

FMOLHS•Baton Rouge, LA

About The Position

This role involves reviewing, developing, and designing technology systems in collaboration with FMOLHS IS Architects. The System Administrator 1 will assist in developing and complying with standards for documentation, end-user instructions, computer deployment, ticket logging, and monitoring. Key responsibilities include installing, configuring, deploying, maintaining, and supporting systems, as well as monitoring them for optimal performance and resource utilization. The position requires working with supervisors and architecture teams to specialize in an area and become a subject matter expert (SME). This includes researching new developments, understanding product roadmaps, providing expert knowledge, ensuring optimal configuration, and offering high-level technical support. The role also involves preparing and contributing to knowledge bases, staying current with industry trends, monitoring and maintaining system security in cooperation with security administrators, and ensuring the integrity of access control, authentication, authorization, and accounting systems. Additionally, the System Administrator 1 will be responsible for preventative maintenance, data protection, backup/restore, and availability features to ensure continued operation during security breaches or system failures. Developing and implementing data-driven performance improvement methodologies and ensuring the security, integrity, and privacy of FMOLHS data are also crucial aspects of this position.

Requirements

Subject matter expert (SME) duties include researching new developments, understanding product roadmap, providing expert level knowledge for architectural and operational functions, ensuring optimal configuration, and providing highest level technical support, troubleshooting, and problem resolution.

Responsibilities

Reviews, develops, and designs technology systems in collaboration with FMOLHS IS Architects.
Assists in the development of, and complies with, all standards regarding documentation, end user instructions, computer deployment, ticket logging, and monitoring.
Installs, configures, deploys, maintains, and supports systems related to area of responsibility and assignment by the Manager of Technology Operations and the IS Architects.
Monitors technology systems to optimize performance, resource use, and configurations.
Addresses a variety of system integration issues including hardware migrations, OS/Firmware upgrades, software maintenance/conversion, capacity planning issues, and new applications requirements.
Maintains development, test, and production environments as required.
Works with supervisor and architecture teams to choose an area of specialization and works toward becoming the subject matter expert (SME) in that area.
Prepares, reviews and contributes to online support knowledgebase for FMOLHS applications and systems.
Remains current with the latest trends in field of expertise by participating in ongoing training and development as directed by management.
Monitors and maintains system and software security, in cooperation with security administrators.
Ensures system security and integrity by designing, implementing, and supporting access control, authentication, authorization, and accounting systems.
Ensures ongoing effectiveness of these systems by tracking and applying security updates from database vendors.
Provides preventative maintenance, data protection, backup/restore, and availability features on FMOLHS information systems to ensure the continued operation in the event of security breach, system failure or disaster.
Assists in the evaluation of required level of these availability features based on business requirements.
Develops and implements data driven performance improvement methodologies.
Maintains accurate records for use in evaluating organizational performance.
Identifies ways of improving current services and consults with management on issues and problems.
Ensures security, integrity, and privacy of FMOLHS data in conjunction with FMOLHS policies and procedures.