Sys Admin

Ross Stores•Dublin, CA

3d•Onsite

About The Position

Experienced IT technical administrator that will perform infrastructure hardware and software support for Supply Chain Distribution Center systems. Responsible for administering, monitoring, and supporting hardware platforms, operating systems, and their related products and technologies. Focused on improving distribution center operations through participation in support and integration activities of Ross’ distribution and operation support systems. As a member of a team, this position will ensure high standards for system implementation, establishing documentation, standards, best practices, procedures, processes and guidelines.

Requirements

At least 4-6 years of experience supporting retail systems, with at least 1 of those years in a complex heterogeneous computing environment supporting supply chain distribution systems.
Solid understanding of retail dynamics within a complex, highly integrated environment.
Solid understanding of supply chain technology and warehouse control systems within a complex, highly integrated environment.
Experience with Distribution Center/Warehouse management systems.
Very technically competent
Working experience with networking topologies and wireless computing infrastructure
Working experience maintaining network systems and services, including servers, routers, switches, firewall, VPN, VoIP, and other IP devices
Working experience with UNIX and Windows operating systems
Working experience with Internet/Intranet technologies
Working experience with Data Center design/optimization and environmental support components

Nice To Haves

A minimum of two years of experience with backup technologies, high-end storage solutions (Hitachi SAN, 3PAR preferable), SCCM System Management and Event Management tool or related technology.
Experience with the installation, maintenance, security, performance monitoring, performance tuning, and integrity of the operating system.
Experience with IT processes such as System Management, Patch Management, Change Management, Configuration Management, Release Management, Problem Management, Business Continuity Planning, Customer Service and Vendor Relationship Management.
Experience defining and delivering effective methodologies and process to enable a proactive work environment and deliver structured work that is repeatable for all Tier 1 support individuals, or organizations.
Strong analytical, problem solving, root cause analysis and troubleshooting skills.
Undergraduate degree or equivalent work experience.

Responsibilities

Conduct Infrastructure delivery activities for capacity planning that include new Supply Chain facilities and expansion projects.
Design, install, maintain, configure, secure and support hardware platforms, operating systems, wired/wireless network components, and related products and technologies.
Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery
Plan and execute performance baselines, monitoring, tuning, and capacity planning, including diagnosing and resolving performance issues
Develop and provide appropriate documentation and knowledge transfer as part of the transition from the delivery phase to run support.
Perform hardware/software configuration and release management.
Utilize productivity tools to proactively manage workload - includes time, project, and priority management as part of normal everyday work.
Utilize SDLC processes to develop, present and track project activity, inclusive of presentations to technical and management layer associates
Develop and deliver timely solutions to problems that enable the IT organization to move forward quickly, while ensuring that high quality of workmanship is exhibited during all phases of delivery.
Detailed understanding and ability to design structured cabling systems utilized in the DC inclusive of data/copper and fiber optic cabling and components, IDF/MDF’s, network switches and cross connection methodologies
Comprehensive understanding and ability to troubleshoot hardware/software issues on Warehouse Control System platforms (examples: Dematic conveyance, Intelligrated Tilt Tray, Garment on Hanger, Put To Light/Put To Voice picking, Ticketing).
Comprehensive understanding and ability to troubleshoot hardware/software on the following deployed components: RF client devices, ticketing systems, label platforms, time keeping, backup environments and telephony systems