Syndication Success Manager

Syndigo•Chicago, IL

1d•Hybrid

About The Position

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem— accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Basically, we're the people that deliver the rich, accurate product content that helps consumers shop online with confidence, and helps brands and retailers operate efficient product supply chains. We cannot do all of this without our amazing employees who make the magic happen here at Syndigo. As we continue to grow, we’re always looking to identify talented individuals to join our team. This is a hybrid position that requires 2 days per week in office at our Chicago location The Syndication Success Manager is responsible for proactively monitoring and improving product content performance across Syndigo workflows for some of Syndigo’s largest retail partners. This role focuses on driving successful publication outcomes by identifying rejected, stalled, or underperforming items and taking action to resolve issues quickly and efficiently. The individual will work across major retailer programs to identify workflow bottlenecks, improve syndication success rates, and accelerate time to live. This includes directly resolving issues Syndigo can control, coordinating internally across teams, and proactively engaging suppliers and brands when action is required to move items toward success. This role serves as a key operational partner across Customer Success, Operations, Product, and Engineering teams to ensure customers achieve strong content delivery performance and maximize the value of Syndigo’s platform.

Requirements

2-5+ years of experience in Operations, Program Management, Business Analysis, Client-Facing position, or a related SaaS environment
Strong analytical and problem-solving skills with the ability to identify trends and operational inefficiencies
Excellent communication and organizational skills with the ability to coordinate across multiple teams and stakeholders
Experience working with product content, syndication workflows, retailer programs, or data management processes preferred
Ability to manage multiple priorities in a fast-paced environment
Advanced knowledge of Microsoft Excel and reporting tools preferred
Experience with Jira, SharePoint, or similar operational tools is a plus

Responsibilities

Proactively review and monitor items flowing through Syndigo workflows across major retailer programs to identify failures, bottlenecks, and opportunities for improvement
Analyze rejected or failed items, identify root causes, and directly resolve issues Syndigo can action internally
Identify items stalled due to missing, incorrect, or incomplete supplier and brand actions and proactively drive resolution
Engage directly with suppliers, brands, Customer Success Managers, and internal stakeholders to unblock issues and improve publication success
Monitor syndication performance trends and identify recurring patterns impacting retailer success rates
Partner cross-functionally with Product, Engineering, Operations, and Customer Success teams to escalate systemic issues and improve workflows
Help improve overall publication success metrics, time-to-live, and retailer content quality performance
Track and communicate key performance insights, risks, and operational improvement opportunities to internal stakeholders
Support Syndigo’s largest retailer relationships by ensuring efficient and successful content flow between suppliers, brands, and retailers