Switchgear Application Specialist

Regal Rexnord•Langley, BC

3d•Onsite

About The Position

Thomson Power Systems (a Regal Rexnord company) is a leading manufacturer of electrical products and systems for use in the power generation industry, with over 50 years of experience. We are currently seeking a Switchgear Application Specialist to join our Service team in Langley, BC. Reporting to the Field Service Operations Manager, this role acts as a technical subject matter expert (SME) supporting low and medium voltage switchgear and related power distribution systems. This position serves as a key link between Field Service, Engineering, and customers—providing advanced technical support, effective troubleshooting, and improving service execution across a wide range of field applications. The successful candidate will support both remote and on-site activities, contribute to continuous improvement initiatives, and help ensure reliable, high-quality service delivery. This is an excellent opportunity for a highly technical and customer-focused professional who enjoys problem-solving, collaboration, and supporting field operations in a dynamic environment.

Requirements

Bachelor’s degree in electrical engineering, Power Engineering, or related technical discipline, or equivalent combination of education and experience.
10+ years of technical experience in the power generation, electrical distribution, or related industry.
5+ years of hands-on experience with installation, commissioning, troubleshooting, and maintenance of electrical distribution systems, including LV/MV switchgear, ATS, control systems, and backup power systems.
Prior field service experience with an OEM or reputable service provider (e.g., Eaton, Schneider, Siemens, Cummins, CAT) is strongly preferred.
Strong understanding of electrical systems, schematics, and control logic, including PLCs and HMIs.
Demonstrated ability to troubleshoot complex technical issues in field environments.
Strong written and verbal communication skills, with the ability to clearly convey technical information to both technical and non-technical audiences.
Ability to manage multiple priorities and work independently in a fast-paced environment.
Proficiency with Microsoft Office tools and familiarity with service management or ERP systems is an asset.
Willingness and ability to travel as required to support field operations.

Nice To Haves

Key Skills Technical expertise: Deep knowledge of switchgear, power distribution systems, and field service practices.
Problem-solving: Structured, analytical approach to diagnosing and resolving complex technical issues.
Customer focus: Ability to support customers and field teams with professionalism and responsiveness.
Collaboration: Strong cross-functional collaboration with Engineering, Service, Operations, and external partners.
Communication: Clear and effective technical communication, both written and verbal.
Continuous improvement: Proactively identifies opportunities to improve service processes, documentation, and product reliability.

Responsibilities

Provide advanced technical support to Field Service Technicians for commissioning, maintenance, testing, and troubleshooting of low and medium voltage switchgear and related systems.
Support remote and on-site troubleshooting activities using a structured, methodical approach to diagnose and resolve equipment issues.
Act as a primary technical escalation point for internal teams and customers, ensuring timely and effective resolution of complex service issues.
Develop and review Methods of Procedure (MOPs) for field activities, ensuring safe and consistent execution of service work.
Capture and document troubleshooting steps, findings, and resolutions clearly to support knowledge sharing and continuous improvement.
Collaborate closely with Engineering and Product teams to communicate field issues, support investigations, and contribute to product improvements, updates, and technical bulletins.
Provide technical support through service systems and tools, including responding to customer and technician inquiries.
Support and deliver technical training for field service personnel and customers on new and existing products.
Participate in the development and continuous improvement of service documentation, forms, and standard work instructions.
Work with third-party vendors to resolve recurring issues related to integrated equipment within Thomson Power Systems solutions.
Provide field feedback to Manufacturing and Engineering regarding product performance, quality issues, and design improvements.
Support coordination of field resources with Service leadership when technical expertise is required.
Travel to customer sites as needed to provide hands-on technical support.
Participate in factory testing and customer witness tests as required.
Ensure compliance with all company policies, safety standards, and regulatory requirements.