Switchboard Zoo Worker (Seasonal)
About The Position
Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day. Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support, Combined Court Operations, Sheriff's Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors and those with Disabilities in Aging and Disability Services, and Veterans in Veterans Services. Our employees also remain committed to serving the cultural, human, recreational, and social needs of the entire community. Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!
Requirements
- Authorized to work in the United States.
- Must have a high school diploma or equivalent (GED).
- At least one (1) year of experience in Customer service, dispatch, radio operator, logistics.
- Basic knowledge of all related computer and software applications, such as word processing and spreadsheets.
- Basic knowledge of Smartsheet and Point‑of‑Sale (POS) systems.
Responsibilities
- Operates an integrated communications system with primary responsibility for the switchboard console, managing the receipt, transmission, screening, and transfer of hundreds of phone calls each day.
- Coordinates and distributes daily communication messages to Zoo staff.
- Provides guests with accurate information about Zoo products and services.
- Works to resolve guest concerns efficiently, courteously, and professionally to ensure a positive experience during their visit.
- Uses basic problem‑solving skills to determine the appropriate department or staff member to direct calls or customers to for assistance.
- Monitors and responds to three radio channels, ensuring timely and accurate communication.
- Receives, prioritizes, and responds promptly to all radio transmissions.
- Relays instructions and information clearly and efficiently to radio users.
- Coordinates all human and animal emergency calls with speed and accuracy.
- Works closely with the Manager‑On‑Duty (MOD) to dispatch the appropriate emergency personnel and Zoo staff to the scene.
- Manages, monitors, and documents each emergency in accordance with the Zoo’s established emergency procedures.
- Operates the Point of Sale (POS) station and manages transactions including refunds, gift card sales, admission tickets, and vending.
- Accurately logs all activities and prepares the daily cash handling report.
- Maintains a basic operational knowledge of the Zoo’s software systems, including Genetec for Closed‑Circuit Television (CCTV) operation and C‑Cure 9000 for gate access control.
Benefits
- competitive benefit package
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
