26-1025 Switchboard Receptionist/Relief - GA

Community Mental Health Authority•Lansing, MI

7d•Onsite

About The Position

CMHA-CEI is seeking a Switchboard Receptionist/Relief to operate a central switchboard, receive and refer incoming calls, and greet walk-in visitors. This role is responsible for carrying out all activities in a manner that fulfills CMHA-CEI’s mission, policies, and procedures. The position is a relief role, filling in for regular staff, with a schedule of 8:00 a.m. – 8:00 p.m. and is located at General Administration in Lansing, Michigan.

Requirements

High school diploma or G.E.D.
One year clerical experience or equivalent, involving public contact, dealing with customers, answering phones, etc.
Pleasant speaking voice.
Ability to handle difficult situations/people and numerous interruptions in a courteous and professional manner.
Ability to communicate accurately and effectively, both verbally and in writing.
Must be able to pass a pre-employment 5-panel drug screen.
Must be able to pass a Michigan State Police Clearance check.

Responsibilities

Operates a central switchboard, receiving and referring incoming calls to the appropriate office/program or personnel.
Greets walk-in visitors/clients, providing them with routine information and/or directs them to the proper location for particular services/needs.
Carries out all activities of the program/sub-unit in such a manner that fulfills CMHA-CEI’s mission, policies and procedures.