Switchboard/PBX Operator - Colorado Mental Health Hospital in Fort Logan (Denver)

State of Colorado•Denver, CO

1d•Onsite

About The Position

The Switchboard/PBX Operator works in the Communications Department at the Colorado Mental Health Institute at Fort Logan (CMHHIFL), providing safety and communication services to staff and patients and executing campus emergency procedures. The department supports the safety, security, and communication needs of patients and staff through administrative, technical, detail-oriented, and routine work. Staff provide critical communications during crises and follow hospital policies and procedures to help maintain a safe, therapeutic work environment. The role combines switchboard operation, dispatch, vehicle management, documentation, and reception duties. It answers and routes calls, dispatches Clinical Safety Officers by radio, coordinates responses to emergencies, maintains shift logs, briefs incoming staff, and assists visitors and delivery carriers. The position is full-time; the work schedule is to be determined and may change according to business needs. The department operates 24/7, and work may include weekends and holidays.

Requirements

Two years of administrative and clerical experience in medical, clinical, or office settings; appropriate education may substitute for the required experience year for year.
Colorado state residency at the time of application and throughout employment.
A current, valid, unrestricted Colorado driver's license, or a non-restricted U.S. driver's license for positions within 30 miles of the Colorado state border.
Pass a pre-employment criminal background check; provide official dispositions for any charges or convictions if requested by the CDHS Background Unit.
Pass a tuberculosis test.
Successfully pass all modules of the CMHHIFL New Employee Orientation core curriculum, including English reading comprehension, competency assessments, and written and practical exams in Defensive Tactics.
Have the physical ability to complete CPI and CPR; lift arms above the head, kick to waist height, stabilize another person for a takedown, and demonstrate agility, strength in all four limbs, and the ability to walk and climb stairs consistently.
Be able to see and hear to observe, address, and respond to potential safety breaches; seize, hold, control, or subdue violent or assaultive persons and defend oneself or others to prevent injury.
Be able to work in situations involving assaultive behavior, physical control of another person, and restraint situations.
Read and comprehend English and communicate effectively and fluently in English, verbally and in writing.
Work in fluctuating noise and temperature, including hot and cold conditions, and potentially outdoors in inclement weather or in concrete-floor and concrete-wall settings.
Report without delay or interruption to provide essential or emergency services supporting health, safety, and welfare.
Disclose relationships with current or former patients on the application and comply with the prohibition on initiating or engaging in sexual, social, personal, or financial relationships with patients during or after hospitalization.
Provide local transportation for patient care if required and travel to assigned trainings or work sites if required.
Complete the official State of Colorado online application and document relevant work experience and qualifications in the application; resumes and cover letters are not reviewed during minimum-qualification screening.

Nice To Haves

Relevant years of state service experience.

Responsibilities

Answer and direct incoming outside telephone calls to the appropriate person or unit, answer general questions about Fort Logan, and courteously screen after-hours visitors before allowing entry to the hospital and patient treatment areas.
Dispatch Clinical Safety Officers using a band radio for emergency and routine calls.
Coordinate or initiate responses to medical emergencies, tornadoes, bomb threats, and triage situations.
Contact local law enforcement regarding serious or criminal offenses occurring on hospital grounds.
Check out and assign state vehicles after business hours, on weekends, and on holidays.
Maintain a log of staff who need pickup during emergency situations.
Keep shift logs of safety calls, medical staff calls, nursing supervisors, housekeeping, outgoing patient calls, Code Blue alarms, panic alarms, and fire alarms, and pass relevant information to staff at shift change.
Provide directions to callers, greet visitors, and route them to the appropriate location.
Receive parcels and mailings, notify appropriate personnel, and acknowledge receipt for delivery carriers when requested.
Follow hospital policies and procedures and execute campus emergency procedures to support safety and communication.

Benefits

PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus 401(k) and 457 plans
Medical and dental health plans
Employer-supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year, plus vacation and sick leave
State employee discount program through BenefitHub
Employee Wellness program
Work-life programs, including flexible schedules and training
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program