Switchboard Operators/ Telephone Operators- VA Central California Health Care System, Fresno

ValCorp • Fresno, CA

8d • Onsite

About The Position

ValCorp is seeking professional and reliable Switchboard Operators / Telephone Operators to support the VA Central California Health Care System's 24/7 switchboard operations. Operators manage incoming and outgoing calls, emergency notifications, paging systems, and message routing in accordance with VA policies and the Performance Work Statement (PWS).

Requirements

• High school diploma or equivalent.
• Strong communication, customer service, and telephone etiquette skills.
• Ability to work nights, weekends, holidays, and varying shifts based on operational needs.
• Ability to obtain a VA badge and successfully complete required background checks.
• Basic computer proficiency and ability to use communication-related systems accurately.
• Ability to remain calm, professional, and responsive during emergency or high-volume situations.
• All Contractor personnel performing work under this contract must complete a favorable background investigation and be eligible to obtain a Department of Defense (DoD) Common Access Card (CAC).

Nice To Haves

• Prior switchboard, telephone operator, call center, or dispatch-related experience.
• Experience in medical, hospital, government, or other regulated service environments.
• Familiarity with Cisco Finesse or similar telephone and call-routing systems.
• Call routing and communication accuracy
• Professional telephone etiquette
• Emergency response support
• Computer and system navigation
• Reliability, punctuality, and attention to detail

Responsibilities

• Answer incoming calls promptly, within required timeframes, and route callers to the appropriate department, extension, or resource.
• Operate Cisco Finesse System phones, land lines, paging systems, radios, and other designated communication equipment.
• Respond immediately to emergency codes, alarms, critical notifications, and other urgent communication requirements.
• Assist staff and patients with outgoing calls, including EIS and commercial calls as permitted by procedure.
• Maintain logs of equipment malfunctions, call issues, or system concerns and report issues to VA OIT or designated personnel.
• Prevent unauthorized long-distance, collect, or otherwise prohibited calls in accordance with established procedures.
• Index patient and employee locations using approved computer systems and maintain accurate routing information.
• Follow established bomb threat, fire, disaster, emergency, and escalation procedures.
• Maintain courteous, clear, and professional communication with callers, staff, patients, and visitors at all times.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED