Switchboard Operator
About The Position
At Summit Orthopedics, we recognize the impact each member of the Summit Family has on one another and on our patients every day. Join a patient-first environment where our values — Better together, Own it, Nimble, Excellence, and Service — are lived down to our BONES. At Summit, team members feel respected, valued, and connected to meaningful work, contributing to a collaborative, community-centered culture built on mutual respect and enjoyment. The Switchboard Operator will be responsible for answering and appropriately transferring calls from patients, clinics, physicians, and staff in a courteous and efficient manner. Customer and quality service are the main objectives. This is a full time role based at our Corporate Office located in Woodbury, MN. Monday - Friday schedule of 8:30 AM to 5:00 PM (schedule subject to change).
Requirements
- Customer and quality service are the main objectives.
- Communication skills
- Listening skills
- Telephone skills
Responsibilities
- Answer incoming phone calls.
- Provide front line customer service in communication, listening and telephone skills to all customers.
- Direct calls to the appropriate person or location.
- Send Doc Halo consults/urgent matters to the correct provider/team.
- Monitor and maintain lists daily of staffing/phone.
- Direct all electronic faxes to correct department/teams.
- Other duties as assigned.
Benefits
- medical
- dental
- vision
- disability
- life insurance
- paid time off
- 401(k)/profit sharing retirement plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
