Switchboard Operator - Call Center - Full Time

Guthrie Enterprise • Sayre, PA

2d • Onsite

About The Position

Be the voice that connects care. As a Hospital Switchboard Operator, you'll serve as the vital communication hub of our healthcare team, ensuring patients, families, physicians, and staff stay connected when it matters most. Your professionalism, compassion, and attention to detail will help support seamless patient care across the hospital.

Requirements

• High school graduate or equivalent
• Computer skills which include data entry, Windows XP, and Excel are required.
• Accurate and efficient keyboarding skills are necessary.
• Fluency with the English language.

Nice To Haves

• Minimum of one year’s experience in the telecommunications field.

Responsibilities

• Activates approximately 25 codes for potentially life-threatening situations, utilizing the overhead paging system and pagers, and following a detailed checklist to ensure all essential personnel have been notified to respond to the emergency.
• Responds immediately to correctly activate codes as time is crucial to the patient’s well-being.
• Assists in answering an average of 3500-4500 incoming calls on a daily basis.
• Operates database for the Amcom system.
• Creates and updates a daily on-call sheet of over 90 providers and staff.
• Distributes and updates on-call list to the ED, Trauma Department, and Communications Center so that they are informed of vital information related to patient transfers from other facilities.
• Provides after-hours paging service for patient calls for several outlying Guthrie Entities.
• Provides back-up coverage for the patient information desk.
• Monitors alarm panel and notifies the proper department when the emergency alarm panel activates as a result of a malfunction (43 alarms requiring exceptional judgment).
• Trains new operators on all shifts to ensure they are competent to perform this job successfully.
• Is required to problem-solve and find solutions with little to no direction/supervision.
• Other duties as assigned.

Benefits

• Voluntary 403(b) Retirement Plan – Plan for your future with Fidelity investment options
• Employee Assistance Program – Confidential support for personal and professional well-being
• Shift Differentials & Premiums – Earn more for evenings, nights, weekends, and float coverage
• PTO Starts on Day 1

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED