Switchboard Operator

Lifepoint Health•Hickory, NC

6d•Onsite

About The Position

The Switchboard Operator receives all incoming calls to the hospital. They are responsible for in-house paging, codes, and operating the dial-a-page system. This role also involves maintaining updated switchboard files with current room numbers, patient admissions, and discharges, as well as keeping employee information current for disaster procedure files.

Requirements

High school diploma or equivalent.
Critical thinking skills.
Decisive judgment.
Ability to work with minimal supervision.
Ability to work in a stressful environment and take appropriate action.

Nice To Haves

Associate's degree is preferred.

Responsibilities

Receives incoming calls to house extensions or patient rooms.
Receives calls from in-house extensions.
Handles all emergency calls and pages, contacting appropriate personnel as the situation warrants.
Handles all intercom paging and general information from in-house and outside calling parties.
Contacts on-call personnel as requested by the Nursing Supervisor (for evening, night, weekend, and holiday shifts).
Takes and relays messages to on-call persons by paging, beeping, or calling their home.
Keeps all pertinent information on the bulletin board and disaster policies and procedures updated.
Stays abreast of all changes which apply to the switchboard.

Benefits

Multiple levels of medical, dental and vision coverage with medical plans starting at just $10 per pay period.
Tailored benefit options for part-time and PRN employees.
Life, accident, critical illness, hospital indemnity insurance.
Short- and long-term disability.
Paid family leave.
Paid time off.
Higher education and certification tuition assistance.
Loan assistance.
401(k) retirement package and company match.
Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
Ongoing learning and career advancement opportunities.