Switchboard Operator
About The Position
Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.
Requirements
- Minimum 1 year client facing customer service required.
- Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities.
- Demonstrates excellent customer service skills and maintains emotional composure during emergencies.
Nice To Haves
- Post-secondary education preferred.
- Call center or Switchboard experience preferred.
- Knowledge of Health Care industry; eagerness to take on projects and challenges.
Responsibilities
- Routing calls to appropriate departments
- Providing patient information
- Paging on call physicians
- Code processing
- Responding to emergency alerts and alarms to activate proper response
- Providing general assistance to colleagues, patients, visitors, and members
Benefits
- medical insurance
- dental insurance
- a retirement program
- time away from work
- insurance options
- tuition reimbursement
- an employee assistance program
- onsite clinic
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
