Switchboard Operator/Receptionist

ServiceSource • Fayetteville, NC

2d • Onsite

About The Position

ServiceSource is a non-profit organization that hires individuals with disabilities and is dedicated to strengthening communities. This role is part of the VA Hospital team and is crucial for maintaining smooth communication and daily operations. The position involves providing receptionist, switchboard, and administrative support, including answering and directing calls, assisting visitors, handling mail, maintaining records, and performing various clerical functions.

Requirements

• High school diploma or General Educational Development (GED).
• One (1) year of experience in an administrative, receptionist, customer service, switchboard, or related office support role.
• Must be able to obtain a VA security clearance.
• Excellent verbal and interpersonal communication skills.
• Professional and courteous customer service skills.
• Excellent telephone etiquette and call-handling abilities.
• Basic proficiency with Microsoft Office applications and standard office software.
• Strong organizational and time-management skills.
• Detail-oriented with the ability to maintain a high level of accuracy.
• Ability to work independently while managing multiple priorities.
• Ability to maintain confidentiality and exercise sound judgment.
• Ability to interact professionally with employees, customers, patients, visitors, and the public.

Nice To Haves

• Experience working in a high-demand, fast-paced environment.
• Experience handling confidential information, including HIPAA-regulated information, when applicable.

Responsibilities

• Operate switchboard and telephone systems by answering, screening, routing, and transferring calls; providing information to callers; responding to voicemail messages; receiving emergency codes; and making public address (PA) announcements, as applicable.
• Provide receptionist and visitor support services by welcoming visitors, determining the nature of their business, directing them to appropriate personnel or locations, monitoring visitor access, and issuing visitor badges, as required.
• Perform administrative and clerical duties by entering and maintaining data; reviewing, verifying, and proofreading records and reports; maintaining confidentiality of sensitive information; and responding to inquiries and requests.
• Manage office communications and resources by receiving, sorting, and distributing mail, packages, publications, faxes, and correspondence; operating and maintaining office equipment; maintaining office supplies and forms; and coordinating conference room reservations and logistical arrangements.
• Maintain compliance with organizational, safety, and security requirements by adhering to applicable policies, procedures, regulations, emergency protocols, safety standards, and occupational health requirements, and by performing other duties as assigned.
• Maintain office supplies and forms and coordinate conference room reservations and other logistical arrangements, as needed.
• Perform switchboard support functions, including answering and transferring calls, receiving codes, and making public address (PA) announcements, as applicable.
• Adhere to applicable safety, security, emergency management, and organizational policies, procedures, regulations, and accreditation standards.
• Perform other responsibilities as assigned.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• An Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED