SWITCHBOARD OPERATOR I (UMP)

State of Illinois•Kankakee, IL

8d•$45,936 - $58,596•Onsite

About The Position

The Division of Developmental Disabilities is seeking to hire a Switchboard Operator I for the Shapiro Center located in Kankakee, Illinois to perform routine work in operating a Department of Human Services, 24-hour, facility switchboard carrying a heavy traffic load. Talks to individuals during the operation of the switchboard. Serves as receptionist and receives and sorts facility mail. Performs routine clerical tasks.

Requirements

Requires knowledge, skill and mental developmental equivalent to the completion of four (4) years of high school.
Requires the ability to work after business hours, weekends and holidays.
Requires the ability to utilize office equipment, including personal computers.
Requires the ability to travel in the performance of job duties.
Requires ability to pass the IDHS background check.
Requires ability to pass a drug screen for drugs prohibited from recreational use under Illinois Law.

Nice To Haves

Qualifying state employees in the employee Upward Mobility Program may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this classification.
To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

Responsibilities

Performs routine work in operating a Department of Human services 24-hour, facility switchboard carrying a heavy traffic load.
Responds to and maintains records for emergency calls such as fire, medical, police etc.
Serves as receptionist.
Receives and sorts facility mail.
Performs routine clerical tasks involving the operation of simple manual or automated office equipment.
Performs other duties as required or assigned which are reasonably within the duties enumerated above.

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick days annually (Sick days carry over from year to year)
10-25 days of Paid Vacation time annually - (10 days in year one of employment)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)