Switchoard Operator Ed Registration

Brattleboro Memorial Hospital • Brattleboro, VT

5d • Onsite

About The Position

The Operator is responsible for all the functions relating to the operations of the switchboard. Receives all incoming calls, provides information regarding patients, hospital services and events. Runs an internal and external beeper system. Handles all hospital codes; monitors and responds to all alarm panels. Maintains key log. Keeps an accurate log of all necessary calls and codes. Provides after hours registration coverage and support to the Business Office. The Switchboard department provides a full range of communication services and is fully staffed 24 hours a day, seven days a week. They also register in- and out-patients after 5:00 p.m. weekdays and all-day weekends and holidays. The Switchboard also assists the business office. They are responsible for monitoring the parking area video system and alerting security when necessary.

Requirements

• High school diploma or equivalent education preferred; associate’s degree preferred.
• Switchboard experience desirable, preferably in a hospital environment, or on a similar system.
• Ability to think quickly and respond to multiple requests for information.
• Ability to handle multiple priorities simultaneously.
• Significant use of PC monitor.
• Ability to adapt to a diversity of customers.
• Vision and hearing corrected to within normal limits.
• Close Vision (clear vision at 20 inches or less)
• Color Vision (ability to identify and distinguish colors)
• Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)
• Ability to hear calls
• Ability to hear instructions from physician/department staff/others

Nice To Haves

• Associate’s degree preferred.

Responsibilities

• Operates the switchboard, receiving all incoming calls.
• Provides information regarding patients, hospital services, and events.
• Operates an internal and external beeper system.
• Handles all hospital codes.
• Monitors and responds to all alarm panels.
• Maintains the key log.
• Keeps an accurate log of all necessary calls and codes.
• Provides after-hours registration coverage and support to the Business Office.
• Registers in- and out-patients after 5:00 p.m. weekdays and all-day weekends and holidays.
• Assists the business office.
• Monitors the parking area video system and alerts security when necessary.

Benefits

• Equal employment opportunities to all applicants and employees
• Strictly prohibits any type of harassment or discrimination
• Provides reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED