Switch Telecommunications Technician

MCS of Tampa•Pensacola, FL

2d•Onsite

About The Position

MCS is hiring for a Switch Technician / Network Administrator at Naval Air Station Pensacola, Florida. This is a full-time, permanent position with benefits. The Switch Technician / Network Administrator must demonstrate the ability to support the installation, maintenance, and administration of telecommunication systems, databases, and networks. The Switch Technician / Network Administrator will require good communication skills and the ability to work well in a team setting. It is important that candidates keep abreast of industry trends and developments, as well as applicable Government regulations.

Requirements

Ability to obtain DoD SECRET clearance
Minimum two (2) years of experience programming and administering Unique Communication Solutions CAIRS
Proficiency in Microsoft SQL Server, including T-SQL, stored procedures, and database-driven reporting solutions
Experience with Avaya CM6, Tadiran, and Nortel switch environments, including CDR reporting and analysis
Strong working knowledge of telecommunications systems administration, including Active Directory, CAIRS, and UCE environments
Expertise in Cisco networking (IOS, routers, switches) and overall configuration management best practices
Familiarity with DoD Information Assurance (IA) policies, cybersecurity protocols, and antivirus implementation
Demonstrated troubleshooting, installation, and maintenance capabilities across telecommunications systems, with the ability to operate effectively under tight deadlines and support mission-critical operations
Possess a valid driver's license and a clean driving record
Ability to operate company vehicles safely and responsibly
Must possess a current passport for Overseas travel

Nice To Haves

AIT II or Security+ certification is preferred.

Responsibilities

Perform daily administration of telecommunications systems, including Avaya switching, CAIRS database updates, and voicemail platforms to support SIPR and NIPR operations
Execute Moves, Adds, and Changes (MAC) across voice systems, including Avaya switches and Callware Technologies Callegra voicemail
Troubleshoot and resolve customer issues related to telephony, voicemail, and network connectivity
Conduct daily system health checks on phone switches, servers, Cisco network equipment, and LEC circuits to ensure operational readiness
Administer and maintain CAIRS, UCE servers, and telecommunications databases, including Microsoft SQL Server configuration, queries, and reporting
Design and implement CAIRS workflows, work packages, call pattern masks, and custom reporting solutions across multiple switch platforms (Avaya, Tadiran, Nortel)
Manage telecommunications infrastructure, including routers, switches, secure modems, and remote access units, ensuring proper configuration, backup, and restoration
Maintain and update technical documentation, including SOPs, diagrams, system logs, and database records to ensure audit readiness and continuity
Coordinate with external carriers (e.g., AT&T, Verizon, Cable One) to troubleshoot and resolve service-related issues
Ensure compliance with DoD Information Assurance policies, perform system backups, support cybersecurity requirements, and provide on-site technical support and user training