Switch Operations Specialist

Ericsson•Toronto, ON

2d•CA$62,000 - CA$81,000•Onsite

About The Position

The Automated Operations team at Ericsson is responsible for coordinating, supporting, managing, and executing first-level proactive and reactive maintenance activities. The goal is to ensure that services delivered to customers remain continuously available and meet agreed Service Level Agreement (SLA) performance targets. We are looking for a motivated and detail-oriented professional to join our team in Canada and contribute to network operations, incident management, and automation initiatives. This is an experienced individual contributor role.

Requirements

Degree in Engineering preferably in Electronics, Computer Science, Telecommunications, or a related field or equivalent practical experience; Telecom/IP certification is an asset
Minimum 4 years of experience in the telecommunications industry
Experience managing operations and configuration management within a customer service delivery or telecom operator environment
Solid knowledge of network implementation and integration of multivendor telecom products and solutions
Familiarity with KPI formulas, KPI degradation analysis, and KPI troubleshooting
Experience interpreting quality indicators to identify weaknesses and implement corrective actions
Strong communication skills — able to explain detailed and complex information clearly within a team
Analytical approach to problem-solving with a results-focused mindset
Demonstrated behaviors of collaboration, critical thinking, dependability, and delivering results

Nice To Haves

Familiarity with ITIL/ITSM frameworks, network monitoring tools, and automation concepts is an advantage

Responsibilities

Monitor resource and service performance to ensure optimal network health
Assess and analyze customer complaint trends to identify patterns and areas for improvement
Resolve first-level incidents in a timely and effective manner and escalate security incidents to the appropriate teams
Track, manage, and follow up on incident resolution; initiate problem management for recurring issues
Support field maintenance and corrective maintenance execution
Manage logical access control for change request execution and major/critical incidents
Support emergency call tracing and handle right-of-way requests at the first level
Execute first-level preventive and security preventive maintenance; support change execution and shift planning
Monitor customer experience based on defined use cases and assess end-user Quality of Service (QoS) performance
Provide 24/7 surveillance of automation systems, proactively anticipate disruptions, and support escalation processes
Contribute new ideas and extend reusable automation flows within the Federated Automation Framework to address routine operational needs and new use cases

Benefits

Choice of 3 medical and dental plan options
Core level health coverage paid for fully by Ericsson
Group Retirement & Savings Program with an automatic 2% company contribution into the Pension Plan
50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
Minimum of 18 days of accrued vacation
At least 3 personal days
Minimum 10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs