Switch Engineering Manager

T-Mobile • Bothell, WA

1d

About The Position

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! T-Mobile is looking for a visionary Switch Engineering Manager to lead and encourage a high-impact team in Bothell, WA. This is more than an operations role — it’s an opportunity to develop the future of our network! You will drive the performance, resilience, and evolution of our switch infrastructure, ensuring world-class reliability and service for millions of customers. As a leader, you’ll champion operational excellence, modernize processes, prioritize critical engineering initiatives, and lead rapid recovery efforts that protect network integrity. Your success will be measured not only by network reliability and efficiency, but by the strength, agility, and innovation of the team you build. Join T-Mobile and help redefine what’s possible in wireless, setting new standards for performance and leading the industry into its next era.

Requirements

• Bachelor's Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Telecommunications Engineering, Electrical or Electronics Engineering, Computer Science or related field (Preferred)
• 4-7 years Technical experience in telecommunications or mobile switching systems. (Preferred)
• 2-4 years Experience with GSM systems. (Preferred)
• Leadership (Required)
• Process Improvement (Required)
• Microsoft Office (Required)
• Be an active leader, willing to share and explore new ideas to develop new and more efficient processes (Required)

Nice To Haves

• Familiarity with ServiceNow (Preferred)
• Exposure to Cisco, Dell, Nokia, and/or Ericsson platforms (Preferred)
• Development Skills - Ability to build APIs for automation (Preferred)
• Experience with AI and/or Chat GPT (Preferred)
• In absence of Leader of People experience, willing to consider candidates who have dedicated some of their time in leadership training.
• Acquired or in the process of acquiring certifications related to management or management processes such as a PMP is a strong plus.

Responsibilities

• Supervise remote switch technicians to achieve compliance with network reliability metrics and operational standards
• Mentor and develop direct reports through regular feedback and career development activities
• Ensure alignment to all company policies and internal switch maintenance procedures
• Manage operational expenses and company assets related to switch operations
• Coordinate projects with internal teams and vendors to meet market goals and quality standards
• Serve as the primary escalation point for switch issues and maintain accuracy of operational data
• Also responsible for other duties/projects as assigned by business management as needed

Benefits

• Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.
• Employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role.
• Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.
• Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.
• We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.
• eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees