SWITCH Case Manager - Memphis Allies

YOUTH VILLAGES, INC. • Memphis, TN

1d

About The Position

For over 35 years, Youth Villages has transformed the lives of children and families nationwide through innovative, research-based programs focused on preserving and restoring families. As a national leader in children’s mental and behavioral health, we serve more than 47,000 youth, young people, and their families annually across 29 states and Washington, D.C. Our proven treatment models drive long-term success in child welfare, juvenile justice, and mental health systems. At Youth Villages, we do what works — partnering with others to expand our impact and advocate for meaningful, lasting change. We're seeking purpose-driven individuals who are passionate about making a difference. With a dedicated team of more than 5,000 staff, Youth Villages is committed to investing in and supporting our employees by offering opportunities to build a fulfilling career through professional growth, personal development, and a mission that matters— helping children and families live successfully. For more information, please visit www.youthvillages.org Program Overview: Memphis Allies, launched by Youth Villages, is a bold, collaborative initiative designed to reduce gun violence and build safer, stronger neighborhoods across Memphis. The program brings together community groups, organizations, and local resources to expand opportunities for adults, youth, and their families while addressing the root causes of violence. At the heart of this effort is the Support with Intent To Create Hope (SWITCH) model—an innovative approach that combines street outreach and life coaching with intensive clinical services and case management. Through SWITCH and SWITCH Youth, Memphis Allies staff identify, connect with, and support adults (ages 19 to 30) and youth (ages 12 to 19) at the highest risk of involvement in gun violence, who may have been recently arrested, on probation, or are re-entering the community after incarceration. By meeting individuals where they are and surrounding them with consistent support, Memphis Allies is working to build stability and safety, change lives, reduce gun violence, and strengthen communities.

Requirements

• Bachelor's degree (preferred)
• High School diploma or equivalent (required)
• Must have lived in Memphis, TN for a minimum of two years (required)
• Credibility and cultural competency (required)
• Experience with case management (preferred)
• Experience working with youth and families in need of crisis intervention (preferred)
• Strong organizational skills and attention to detail
• Excellent written, verbal, and oral skills
• Ability to manage multiple priorities simultaneously
• Basic computer knowledge
• Ability to maintain a flexible schedule
• Applicants must possess a current, valid driver’s license, an automobile for work purposes, and proof of auto insurance.

Responsibilities

• Carries a caseload of approximately 24 youth and young adults
• Conducts weekly in-person sessions as needed
• Provides therapeutic services in the home as well as other community-based locations
• Connects the youth, young adult, family, and caregivers with resources as needed
• Works to collaborate with other partners and services the youth, young adult, family, and caregivers are involved in
• Provides accurate and detailed information to the Supervisor in a timely manner in the event of a crisis
• Adheres to guidelines set as a mandated reporter under the guidance of the Clinical Supervisor, Regional Supervisor, and Licensed Program Expert
• Adheres to Youth Villages' confidentiality, ethical, and legal guidelines
• Develops and implements a Professional Development Plan to increase the skills necessary for professional growth
• Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
• Provides on-call crisis support to youth and adults (schedules vary by location but require 24/7 availability)
• Completes accurate and timely documentation in an electronic medical record system (EMR)
• Performs other duties as assigned

Benefits

• Medical, Dental, Prescription Drug Coverage and Vision
• 401(k)
• Time off: 2 week paid vacation (full-time) / 1 week paid vacation (part-time)
• 12 paid sick days per year
• 11 paid holidays
• Paid Parental Leave
• Mileage & Cell Phone Reimbursement (when applicable)
• Tuition reimbursement and licensure supervision
• Growth & development through continuous training
• Clinical and administrative advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees