SWI Admin Asst II

TX-HHSC-DSHS-DFPS • Austin, TX

1d • $2,953 - $3,946 • Hybrid

About The Position

The position is located at the Statewide Intake (SWI) contact center of the Department of Protective and Family Services (DFPS). Responsibilities involve routine administrative work in SWI’s Support Staff department. The position ensures calls placed to SWI are properly routed, and information processed by SWI Protective Services Specialists is routed, assigned, and called out correctly. The position works under moderate supervision, and routinely interacts with internal and external DFPS staff, the public, law enforcement agencies, and other organizations.

Requirements

• Two-years of experience in clerical or administrative work
• Graduation from a standard high school or equivalent
• Knowledge of office practices and administrative procedures.
• Skill in the use of standard office equipment and software.
• Ability to communicate effectively.

Nice To Haves

• DFPS experience preferred.
• Call center experience preferred.

Responsibilities

• Answers, routes, and documents calls to the SWI administrative lines.
• Provides information and resources to callers.
• Processes mailing and faxing to DFPS and state agencies.
• Provides field notification of high priority, time sensitive, and after hour reports.
• Prepares faxes and mailed correspondence for intake processing.
• Performs other duties as assigned and required to maintain unit and business operations.

Benefits

• 100% paid health insurance for you, and 50% paid for eligible family members
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave
• Optional dental, vision, and life insurance
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment
• Public Service Loan Forgiveness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED