SVP, Technology & AI Innovation

WORKERS FEDERAL CREDIT UNION•Littleton, MA

9h•$118,113 - $250,817•Hybrid

About The Position

The SVP, Technology and AI Innovation is the Credit Union’s senior engineering and innovation leader, responsible for turning strategy into shipped capabilities at speed. This role builds the Credit Union Intelligent Operating System and applies AI-driven innovation and automation to create meaningful outcomes for members, employees, and the business. The role leads development team directly and drives results through strong matrix leadership across infrastructure, architecture, enterprise data, and business partners.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field required; advanced degree preferred.
Minimum of 12–15 years of progressive technology leadership experience, including significant experience leading software engineering, platform delivery, enterprise transformation, or digital product development.
Minimum of 5–7 years in a senior leadership role with responsibility for enterprise-scale strategy, execution, and team leadership.
Experience leading in a highly regulated environment, such as financial services, banking, fintech, insurance, or another industry with strong compliance, security, and risk expectations.
Transformational Leadership: Leads initiatives that change how the organization operates; builds new capabilities and programs.
Enterprise Influence: Shapes thinking across functions without formal authority; builds coalitions and drives alignment.
Governance: Establishes accountability structures; leads audits; ensures a clean, well-governed operation.
Strategic Vision: Connects day-to-day operations to long-term competitive positioning.
Organizational Stewardship: Champions structure, process rigor, and ethical standards across the business unit.
Enterprise mindset – sees across functions and aligns technology decisions to enterprise strategy.
Builder orientation – turns ideas into shipped solutions and measurable business outcomes.
Innovation with discipline – drives AI and automation thoughtfully, with guardrails and accountability.
Calm, credible leadership – leads effectively through complexity, ambiguity, and change.
Matrix leadership – influences across teams without relying solely on direct authority.
Member and employee focus – prioritizes solutions that improve service, simplicity, and impact.

Nice To Haves

advanced degree preferred

Responsibilities

Partners with the President/CEO and Strategic Leadership Team to support long‑term strategic planning, annual business planning, and execution of Board‑approved initiatives.
Translates vision into execution by establishing governance, milestones, and accountability for large‑scale initiatives and transformations.
Builds organizational structures and decision frameworks that support scalability, resiliency, and regulatory expectations.
Articulates a clear, long‑term strategic direction that guides decision‑making, prioritization of resources, and execution across areas of responsibility.
Models and reinforces the Credit Union’s values, ethical standards, and expectations for performance and accountability.
Represents the Credit Union with regulators, external auditors, financial partners, and vendors, maintaining professional, transparent, and credible relationships.
Translate business priorities into executable roadmaps and measurable outcomes.
Collaborate with business stakeholders to build intelligent solutions to simplify business workflows
Partner with Digital Platforms & Architecture to align delivery with platform direction and standards.
Partner with Enterprise Banking Technology to integrate platform capabilities with core systems of record.
Partner with Enterprise Data to ensure AI and automation initiatives are powered by trusted data.
Partner with Digital Workspace to ensure tools and workflows support adoption and modern delivery.
Build and lead high-performing engineering team that collaborates effectively with IT and business stakeholders.
Foster a culture of ownership, learning, collaboration, and calm execution under pressure.
Develop leaders and teams who continuously raise the bar on execution quality and member impact.
Own the roadmap and delivery of the Credit Union Intelligent Operating System, translating enterprise priorities into shipped capabilities.
Build member and employee-centered solutions that simplify workflows and improve experiences.
Establish APIs and integration patterns that enable scalable internal and ecosystem-based solutions.
Create delivery rhythms that connect strategy, execution, and measurable outcomes.
Build reusable platform services that reduce delivery friction and accelerate innovation.
Identify and scale AI and automation opportunities that reduce manual work and cycle time.
Design and operationalize agentic workflows that improve productivity, knowledge access, and business execution.
Create repeatable patterns with guardrails, monitoring, and continuous improvement loops.
Modernize the software delivery lifecycle using AI-assisted tools, rapid prototyping, and automation.
Establish and champion modern engineering practices, including CI/CD, automated testing, infrastructure as code, and embedded security.
Strengthen platform engineering and site reliability capabilities to improve developer experience and resilience.
Establish observability, incident response, and recovery practices that reduce operational risk.
Guide infrastructure and platform capabilities in a matrix structure to enable rapid, secure delivery.
Ensure infrastructure scales to support modern workloads, automation, and AI-enabled services.
Performs additional duties or responsibilities as required, requested, or deemed appropriate.
May be asked to provide coverage in other WCU departments, functions, or business units as needed.
Complies with all WCU policies and procedures.
Contributes to departmental and organizational projects and initiatives as assigned.
Maintains the confidentiality of all member and credit union information at all times.
Regularly demonstrate behaviors as defined by the credit union's core values: Choose Purpose Over Ego, Be Direct With Respect, Dare to Grow, Do the Right Thing Always, and Win Together.