SVP, Service Lines Operations

Atlantic Health System•Morristown, NJ

About The Position

Atlantic Health is seeking a strategic and operationally focused executive to serve as Senior Vice President of Service Line Operations. This role provides enterprise-wide leadership for the operational execution of horizontally integrated service lines across our multi-hospital system. In close partnership with the Senior Vice President, Clinical Service Lines (MD/DO), the administrative SVP is jointly accountable for clinical excellence, financial outcomes, and strategic execution. The SVP of Service Line Operations will drive metric-based performance, cross-functional collaboration, and scalable infrastructure to support transformational growth across institutes such as Heart & Vascular, Cancer, and Neurosciences.

Requirements

Master’s degree in healthcare administration, Business, or related field required; clinical background preferred.
Minimum 10 years of progressive leadership experience in healthcare operations, ideally within horizontally integrated service lines.
Proven success in leading complex, matrixed organizations and managing multi-site operations.
Strong financial acumen and experience with service line budgeting and performance management.
Exceptional communication, collaboration, and change management skills.

Responsibilities

Strategic Execution & Integration Co-develop and implement multi-year strategic plans for each service line, ensuring alignment with Atlantic Health’s enterprise goals.
Translate clinical priorities into operational strategies that support access, quality, and growth across hospitals, ambulatory centers, and physician practices.
Facilitate horizontal integration of services across sites to reduce variation, improve efficiency, and enhance patient experience.
Operational Leadership Provide executive oversight of operations of service lines, including patient flow, staffing, scheduling, and resource management.
Standardize workflows and operational processes to ensure consistency, scalability, and high reliability across all care settings
Lead implementation of care pathways and protocols developed by the clinical dyad partner, ensuring operational readiness and sustainability.
Financial Stewardship and Performance Management Lead service line budgeting, forecasting, and financial planning in collaboration with finance and clinical leadership.
Monitor and improve key financial metrics including contribution margin, cost per case, and productivity benchmarks.
Identify and implement cost containment strategies while maintaining high-quality care delivery.
Ensure the development and maintenance of performance dashboards to monitor clinical, operational, and financial outcomes
Talent Development & Workforce Optimization Mentor and develop operational leaders within service lines; support succession planning and leadership pipeline development.
Collaborate with HR to design and implement staffing models that support volume growth, access targets, and patient acuity.
Promote a culture of engagement, accountability, and innovation across all levels of the service line workforce.
Cross-Functional Collaboration Serve as the executive liaison to departments including nursing, IT, supply chain, marketing, facilities, and finance.
Ensure coordination of shared services and centralized functions to support service line goals and eliminate operational silos.
Ensure infrastructure, technology, and support systems are aligned with clinical and strategic priorities.
Physician Engagement & Alignment Support the clinical dyad partner in engaging employed and affiliated physicians in operational planning, performance improvement, and strategic initiatives.
Facilitate transparent communication and shared decision-making between operational teams and physician leaders.
Promote physician alignment through operational support of value-based care models, referral optimization, and access management.
Innovation & Digital Transformation Identify and implement operational innovations, digital tools, and emerging technologies that enhance service line performance and patient outcomes.
Support research, education, and innovation initiatives led by the clinical dyad partner by ensuring operational feasibility and resource alignment.
Compliance & Accreditation Ensure service lines meet all regulatory, accreditation, and licensure requirements.
Lead operational readiness for surveys, audits, and external evaluations, partnering with clinical and quality teams.