SVP, Operations - Office of the CEO

Salesforce•San Francisco, CA

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: The Senior Vice President, Operations - Office of the CEO, serves as a trusted strategic and operational partner to the CEO, translating his vision into tangible action across the entire enterprise. This leader acts as a force multiplier, orchestrating complex, cross-functional initiatives at scale and ensuring the Office of the CEO operates with unparalleled precision and foresight. Drawing from a blend of strategic acumen and operational rigor, this executive will manage the internal operating system of the OCEO, serve as the Chief of Staff's trusted deputy, and uphold the culture and standards of an elite, high-performing team.

Requirements

Deep Executive-Level Experience: 15+ years of experience as senior-level staff, in executive operational or General Manager roles within a large-scale, high-growth technology company. Proven ability to influence and lead across a complex, global organization is essential.
Salesforce Experience: Current or past experience working at Salesforce.
Enterprise-Level Operator: A proven architect and conductor of large-scale, cross-functional initiatives, with a demonstrated ability to harmonize multiple complex workstreams into a single, cohesive outcome.
Strategic and Operational Acumen: Combines executive-level strategic foresight with an uncompromising focus on operational rigor and execution. You can build and run a system while simultaneously interpreting high-level CEO vision and translating it into a strategic roadmap.
Salesforce Understanding: Deep familiarity with Salesforce’s products, competitive position, and business model.
Credibility and Influence: A trusted partner to the Executive Leadership Team and senior leaders across all Operating Units, Finance, Product, and Communications. You are known for your integrity, discretion, and ability to build strong, collaborative relationships.
Communication Excellence: Can distill complex enterprise challenges and opportunities into clear, concise, and compelling one-page summaries, suitable for direct CEO review.
Bias for Action: A relentless driver of outcomes, able to unblock obstacles quickly and escalate critical issues with a sense of urgency.
Discretion: Possesses the highest level of trust and confidentiality.
Ability to travel up to 50%.
A related technical degree is required; an advanced degree is preferred (e.g., MBA, JD)

Responsibilities

Strategic Enterprise Operations: Oversee the orchestration of top-tier executive forums, including executive leadership team meetings, business reviews, and V2MOM development and alignment sessions. You will assist in prioritizing and curating agenda topics, ensuring critical decisions are communicated and follow-through for execution and accountability.
CEO Strategic Delivery: Prepare the CEO for high visibility engagements, ranging from C-suite customer 1:1s and major industry events like Dreamforce, to global political and media engagements. You will provide counsel to team leads to help ensure high-value pipeline activities are balanced with long-term strategic influence initiatives.
Escalation Management: Ensure the CEO has visibility into critical incidents and major customer escalations, providing recommendations on next steps and coordinating with the teams that drive communication and remediation to minimize impact and maintain trust.
Cross-Functional Orchestration: Serve as the central hub for enterprise-wide orchestration. Align senior leaders and teams across business units to deliver high-impact CEO engagements, leadership presentations, and strategic initiatives.
Signal to Strategic Imperative: Possess the unique ability to interpret the CEO’s subtle signals and shifting priorities, translating them into concrete, actionable strategies for the executive team and the Office of the CEO. You will bring clarity and discipline to scheduling and resource allocation, prioritizing what is most critical to the business.
Product & Innovation Partner: Operate as the CEO’s strategic conduit into Salesforce’s product and innovation teams, with the credibility of an operating unit leader and the ability to triangulate signals across customers, sales, communications, legal, and product teams. This leader will partner closely with executive advisors, and field teams to capture and elevate emerging market and customer insights, ensuring they influence the product strategy and align CEO’s priorities.
Leadership and Team Management: Directly manage and mentor the OCEO team, fostering a culture of excellence, discretion, and strategic impact. You will provide executive-level coaching to team leads, ensuring they operate at the highest standards and effectively support the CEO and Chief of Staff.
Trusted Counsel: Serve as a confidential and strategic sounding board for the CEO's direct reports and other senior executives, providing candid counsel and insight on a range of critical matters.
Operational Continuity: Function as the "COO of the Office," providing seamless, reliable coverage for the Chief of Staff. You will ensure critical priorities and initiatives never lose momentum, maintaining a consistent and steady operating rhythm for the CEO's office.