SVP Retail Banking

Prevail Bank•Town of Hewitt, WI

18h

About The Position

The SVP, Retail Banking provides strategic and operational leadership for Prevail Bank’s retail franchise, including its branches, markets, and call center, as a coordinated operating unit. The role translates enterprise strategy into market- and channel-level goals, establishes a consistent sales and service model, and is accountable for retail growth, customer experience, operational discipline, risk management, and talent development. The SVP leads through Branch Managers and functional leaders, aligns resources and branch strategy with business priorities, and partners across the Bank to support sustainable growth and consistent employee and customer experiences. The position oversees retail strategy and financial performance, including deposit, consumer loan, household, relationship, referral, and digital adoption goals. It sets sales plans and performance expectations, monitors results and trends, directs corrective action, contributes to financial performance, and recommends branch, staffing, service, market investment, and channel strategies. It also establishes consistent operating and service standards; oversees operational governance, controls, quality assurance, audit readiness, security, and regulatory compliance; and partners with internal departments and vendors on risks, findings, and service issues. The SVP leads and develops Branch Managers and functional retail leaders, establishes performance and development practices, supports workforce planning and organizational design, and promotes a customer-focused, accountable, collaborative culture. The role advises the Chief Retail Officer and executive leadership, represents retail priorities in enterprise planning, builds external relationships with community leaders, customers, boards, vendors, and other partners, and undertakes other duties and special projects as needed. Regular travel to Bank offices, customer and community meetings, training sessions, and other business activities is required. Travel throughout the Bank’s market footprint may be up to 75% of the time. A valid driver’s license is required.

Requirements

Ten or more years of progressively responsible retail banking or financial services experience.
At least five years leading multiple locations, markets, channels, or senior leaders.
Demonstrated success delivering deposit, consumer loan, relationship, referral, and customer experience results through leaders and geographically dispersed teams.
Experience with budget ownership, financial performance, workforce planning, branch strategy, and resource allocation.
Strong knowledge of branch operations, teller and cash management, deposit account processes, consumer lending, internal controls, audit, security, risk management, and retail banking regulations.
Proven ability to lead leaders, build succession depth, manage performance, influence cross-functional partners, and guide teams through change.
Experience developing strategy, using performance data, leading process improvement, and implementing technology or operating model changes across a multi-site organization.
Excellent judgment, communication, collaboration, analytical, organizational, and problem-solving skills.
Bachelor’s degree in business, finance, banking, operations, or a related field, or an equivalent combination of education and relevant experience.
Valid driver’s license required for regular business travel.

Nice To Haves

Advanced banking education is preferred.
Experience with digital banking channels and contact center operations is preferred.

Responsibilities

Translate the Bank’s retail strategy into market, branch, and call center priorities, plans, goals, and accountability measures.
Own deposit, consumer loan, household, relationship, referral, and digital adoption goals across the retail franchise.
Establish sales plans, production expectations, campaign priorities, and performance rhythms to support responsible growth and deepen customer relationships.
Monitor retail performance using dashboards, trend analysis, market results, customer data, and leading indicators; identify gaps and direct corrective action.
Contribute to retail financial performance through revenue growth, expense discipline, staffing productivity, pricing input, and resource allocation.
Recommend branch footprint, staffing models, hours, service delivery, market investment, and channel strategy.
Establish and maintain a consistent retail operating model, customer service standard, and leadership cadence across markets and channels.
Hold leaders accountable for sales, service, staffing, coaching, operational, and community engagement expectations.
Own retail customer experience outcomes, including service quality, issue resolution, retention, accessibility, and consistency across in-person and digital channels.
Oversee retail operational governance, including branch procedures, teller and cash controls, deposit account processes, quality assurance, audit readiness, security, and regulatory compliance.
Ensure significant customer, staffing, operational, control, and system issues are escalated, resolved, and addressed through root-cause analysis and sustainable corrective action.
Partner with Risk, Compliance, Audit, Deposit Operations, Information Technology, and vendors on findings, emerging risks, service issues, and control priorities.
Lead, coach, and develop Branch Managers and functional retail leaders; clarify decision rights, priorities, standards, and expected outcomes.
Establish goals, performance expectations, one-on-one and team meeting rhythms, development plans, and accountability measures across the retail organization.
Ensure retail leaders have the training, tools, staffing, and support needed to coach employees, manage performance, execute procedures, and deliver results.
Participate in selection, workforce planning, talent reviews, compensation and incentive discussions, and organizational design for the retail function.
Promote a culture of customer focus, ownership, collaboration, accountability, continuous improvement, and recognition.
Serve as a senior retail advisor to the Chief Retail Officer and executive leadership, providing recommendations on growth, delivery channels, risk, talent, and investment priorities.
Represent retail priorities in enterprise planning and ensure effective communication and execution across markets and departments.
Build effective relationships with community leaders, key customers, boards, vendors, and other external partners as appropriate.
Perform other duties and lead special projects as needed to support the Bank’s strategic objectives.
Travel regularly to Bank offices, customer and community meetings, training sessions, and other business activities; travel throughout the Bank’s market footprint may be up to 75% of the time.