SVP, Operations and Transformation

Theoria Medical•Remote, MI

About The Position

The SVP of Operations Transformation will serve as the chief architect for designing, building, and scaling Theoria Medical's unified Central Operations hub. In this role, you will own the delivery of the specialized toolsets, automation platforms, and infrastructure required to support a dual-revenue engine: optimizing high-volume Fee-For-Service (FFS) revenue cycles while simultaneously scaling Value-Based Care (VBC) workflows. Additionally, you will own the central utilities of Medical Records, Laboratory Integrations, and Referral Management, while driving the end-to-end operational implementation strategy with facility partners. This role also provides secondary oversight to ensure our daytime Telemedicine team is effectively deployed to support LEAD facility launches and broad footprint coverage.

Requirements

10+ years of operational leadership, explicitly building or scaling a Centralized Operations/MSO hub within a fast-growing healthcare organization.
Proven track record directly managing and scaling high-volume Medical Records (HIM), Lab routing systems, and Referral coordination departments.
Deep, hands-on experience balancing Fee-For-Service operational metrics (billing velocity, coding accuracy) with Value-Based Care workflows (quality tracking, utilization management).
Proven success leading complex, multi-site operational rollouts with external healthcare enterprise/facility partners.
Proven track record of deploying technologies and tools that measurably increase clinical team capacity and decrease administrative burden.
Deep familiarity with the post-acute care ecosystem, including skilled nursing facilities (SNFs), assisted living, and senior care networks.
Experience overseeing telemedicine operations or clinical coverage logistics (highly valued but secondary to central MSO operations).
Bachelor's degree required.
Advanced financial modeling, risk-assessment frameworks, contract negotiation expertise, and proficiency with healthcare analytics platforms.
Advanced Excel/PowerPoint skills required.

Nice To Haves

MBA, MHA, or equivalent advanced degree highly preferred.
Claude co-work experience preferred.

Responsibilities

Design, staff, and scale a world-class Central Operations function to standardize multi-state provider support, credentialing, and scheduling.
Centralize and automate the retrieval, auditing, and processing of medical records to ensure compliance, rapid billing velocity, and continuity of care.
Build and manage high-throughput pipelines for laboratory ordering and results routing, ensuring critical diagnostic data reaches clinicians instantly.
Architect a centralized, friction-free inbound and outbound referral management engine to maximize patient volume and streamline transitions of care.
Design operational frameworks that maximize Fee-For-Service (FFS) volume and capture, while simultaneously building workflows for Value-Based Care risk models.
Evaluate, procure, and implement enterprise-grade workflow automation tools to reduce manual overhead across all centralized departments.
Standardize and execute the operational playbook for launch and integration within new partner facilities (SNFs, ALFs, and senior communities).
Bridge Central Operations with facility-specific workflows and systems (e.g., PointClickCare, MatrixCare) to ensure frictionless clinical coordination.
Establish implementation timelines and joint operational steering committees with executive leadership at partner facilities to ensure accountability and deep alignment.
Lead on-the-ground training, adoption, and cultural change management initiatives for facility staff to accelerate utilization of Theoria's services.
Build the tooling and systems required to optimize daily clinician schedules, reduce travel times, and increase active patient-facing hours.
Partner with product teams to streamline the proprietary EHR platform (ChartEasy), minimizing charting friction and preventing provider burnout.
Build and implement automated routing for administrative tasks, including documentation, lab tracking, and prior authorizations.
Develop operational tools that embed VBC requirements directly into daily clinical workflows, focusing on preventive intervention and chronic care management.
Design real-time tracking systems within Central Operations to quickly flag at-risk patients and lower hospital readmission rates.
Ensure seamless data exchange between Central Operations, remote patient monitoring (RPM) platforms, and facility partners.
Manage and optimize the daytime telemedicine team, focusing on maximizing clinician utilization and balancing cross-footprint coverage needs.
Coordinate telemedicine resources to support and stabilize new LEAD facility launches as a secondary operational layer.
Create executive-level productivity scorecards to monitor provider utilization, billing velocity, lab turnaround times, referral conversion rates, and value-based outcomes.
Leverage analytics to identify low-performing workflows and drive swift process interventions across the regional teams.