SVP, National Operations Services

Movement Mortgage•Indian Land, SC

About The Position

Join the company defining what it means to be an Impact Lender! Mortgages are what we do, but that doesn't define who we are. In 2008, Movement disrupted the industry with the innovative 6-7-1 mortgage process. In 2023, we pioneered again, helping launch Impact Lending – a new category of lending. Any mortgage lender that commits at least 10% of its profits to helping the neighborhoods it serves is an Impact Lender. At Movement, we are Impact Lenders. We give 40%-50% of our profits to making an impact in our communities. For us, purpose and people have always come before profit.

Requirements

8+ years of progressive mortgage industry experience with meaningful exposure to specialty loan products (construction, renovation, non-agency, condo, or bond/DPA)
5+ years of management experience leading operational or fulfillment teams in a mortgage or financial services environment
Deep knowledge of at least two or more of the following: construction-to-perm lending, non-agency/non-QM products, renovation loan programs, condo project approval, or DPA/bond programs
Demonstrated ability to lead enterprise-wide or multi-team functions with cross-functional accountability
Strong analytical and problem-solving skills; comfort working with performance data, dashboards, and KPI frameworks
Exceptional communication and leadership presence across all organizational levels

Nice To Haves

Experience in a top-10 retail mortgage lender environment
Prior experience reporting to or working directly with C-suite or executive-level leadership
Familiarity with upfront underwriting models, LOS platforms, and modern mortgage technology stacks
Experience building or restructuring operational teams during periods of growth or strategic change

Responsibilities

Define and execute the operational strategy for all national specialty service lines in alignment with Movement Mortgage's enterprise fulfillment objectives
Partner with the Chief Fulfillment Officer to set performance targets, service level standards, and quality benchmarks across all service areas
Identify opportunities to create scalable systems, processes, and team structures that support continued enterprise growth
Lead, develop, and inspire managers and team leads across all national service line functions
Build a culture of accountability, continuous improvement, and servant leadership consistent with Movement's values
Oversee hiring, onboarding, performance management, and career development for direct reports and their teams
Monitor and manage key performance indicators for each service line, including turn times, quality metrics, and capacity
Ensure all national service teams deliver at or above the speed commitments of Movement's 6-7-1 process
Drive continuous process improvement initiatives and work cross-functionally with operations, technology, and compliance teams
Serve as the primary point of escalation for specialty loan product issues originating from sales, operations, or regional teams
Partner with Product, Capital Markets, and Compliance to stay current on guideline changes, investor updates, and regulatory requirements
Collaborate with the National Campus Director and National Underwriting Manager to ensure service line teams are integrated with campus operations
Represent the Fulfillment Division in cross-functional leadership forums and enterprise-wide initiatives
Provide regular performance reporting and strategic updates to the Chief Fulfillment Officer
Ensure clear communication of policy changes, guideline updates, and service level expectations to all national service teams
Surface risks, capacity constraints, and operational gaps proactively to senior leadership