SVP Mortgage Lending

Community First Credit Union•Neenah, WI

About The Position

As the SVP of Mortgage Lending, you will provide strategic leadership and operational oversight for the credit union's residential mortgage program, including origination, underwriting, closing, servicing, and secondary market activities. You will be responsible for creating the best possible member experience, driving strong loan production, ensuring regulatory compliance, and managing credit and interest rate risk. This role blends strategic vision with hands-on leadership — building relationships with investors, realtors, vendors, and builders, optimizing pricing and technology, and leading a team that treats every closing like it's the only one that matters.

Requirements

10+ years of mortgage lending experience, preferably within a credit union or community financial institution.
5+ years in a senior leadership role.
Direct experience managing secondary market activities.
Strong familiarity with agency guidelines (Fannie Mae, Freddie Mac).
Deep expertise in secondary market execution.
Strong financial and analytical skills.
Knowledge of mortgage compliance and regulatory requirements.
Proficiency with mortgage technology systems (LOS, pricing engines, etc.).
An equivalent combination of education and experience will be considered.

Nice To Haves

Bachelor's degree in Business, Finance, or a related field preferred.

Responsibilities

Drive strategy and production growth.
Develop and execute mortgage lending strategies to grow purchase, construction, and refinance volume, establish production goals and pricing strategy, and build relationships with realtors, builders, and community partners.
Oversee the full mortgage lifecycle.
Manage origination, processing, underwriting, closing, and servicing, ensure efficient workflows and strong pull-through rates, and optimize the LOS and digital mortgage tools.
Lead secondary market strategy.
Manage investor relationships, ensure compliance with agency guidelines such as Fannie Mae and Freddie Mac, and oversee lock desk functions, pricing models, and gain-on-sale performance.
Strengthen risk management and compliance.
Ensure adherence to NCUA, CFPB, RESPA, TRID, HMDA, and Fair Lending requirements, and maintain strong underwriting standards and quality control processes.
Own financial performance.
Manage the mortgage P&L, including revenue, expenses, and gain-on-sale margins, and track key metrics such as pull-through rate, cost per loan, and cycle times.
Shape products and pricing.
Manage mortgage product offerings, recommend pricing adjustments based on market conditions, and partner with Marketing on campaigns and promotions.
Build and lead a high-performing team.
Lead mortgage managers, loan officers, and operations teams, and recruit, train, and retain top talent.
Elevate the borrower journey.
Enhance the borrower experience through streamlined processes and technology, including eClosings and automation, and monitor service levels and member satisfaction.