SVP, Experience Strategy & Studio - Experience & Design Org

Salesforce•San Francisco, CA

13d•Hybrid

About The Position

Salesforce is redefining enterprise software for the Agentic Enterprise: a future in which people and agents work together across products, data, channels, and business processes, and the experience assembles around the work rather than forcing customers to navigate the structure of the software. This role will lead Salesforce’s enterprise capability for shaping cross-Salesforce experience strategy, identifying the most important opportunities, and leading multidisciplinary teams in turning the highest-consequence bets into exceptional working experiences. This is a role for a leader who can define the future at enterprise altitude and still recognize exactly what makes an interaction, product behavior, or complete experience great.

Requirements

Executive experience leading experience, product design, or multidisciplinary creative product organizations across a complex product portfolio, platform, or ecosystem.
A career foundation in product, interaction, experience, or service design and a body of exceptional shipped work that demonstrates deep personal product and craft judgment.
A record of shaping enterprise or portfolio strategy with Presidents, GMs, Product executives, and Engineering leaders—and changing consequential product or investment decisions.
Exceptional systems thinking and the ability to connect product experiences with services, workflows, policy, organizational dynamics, business models, implementation, and customer outcomes.
Evidence that you have originated important product theses and carried them from ambiguity through working experience, customer learning, technical commitment, and production.
Deep understanding of AI-native products and human-agent collaboration, including context, delegation, authority, trust, intervention, failure, recovery, and adaptive interfaces.
Technical fluency sufficient to work directly with senior Engineering leaders on the realities that determine whether an experience can become a product.
A high bar for interaction, visual design, content, service design, prototyping, and end-to-end product coherence.
The ability to move fluidly between enterprise strategy and detailed critique without losing credibility at either altitude.
A record of recruiting and developing extraordinary senior designers, strategists, design engineers, and multidisciplinary product talent.
Executive presence and organizational courage: the ability to challenge assumptions, make difficult choices, resolve cross-boundary ambiguity, and stop work when the evidence does not support it.

Responsibilities

Shape Salesforce’s enterprise experience strategy with the Chief Experience Officer, Presidents, and senior Product, Engineering, and business leaders.
Identify the customer and business opportunities that require Salesforce to operate across traditional product and organizational boundaries.
Translate customer evidence, business strategy, technology, market shifts, and emerging human-agent behaviors into clear product and experience choices.
Define new models for how people and agents work together across Salesforce products, Slack, data, workflows, customer experiences, and third-party surfaces.
Lead flagship cross-Salesforce experience initiatives from ambiguous opportunity through strategic thesis, working product, customer evidence, and clear path to production.
Direct exceptional multidisciplinary work across product design, service design, interaction, content, AI experience, design engineering, prototyping, and creative technology.
Build experiences with enough product and technical truth to expose the real questions of state, data, identity, permissions, agent behavior, trust, latency, failure, intervention, and recovery.
Use working product and customer evidence to challenge assumptions, sharpen strategy, redirect investment, and stop directions that do not earn continued commitment.
Partner deeply with Product and Engineering leaders so the work changes roadmaps and platform decisions rather than ending as concepts or demonstrations.
Partner with Research + Experience Intelligence to ground decisions in customer and behavioral truth, and with Experience Architecture to turn proven directions into shared systems that can scale across Salesforce.
Establish a market-leading bar for product judgment, craft, coherence, and AI-native experience—and build an exceptional multidisciplinary leadership and practitioner bench.
Make Salesforce a destination for the product thinkers, strategists, designers, and builders who want to define the next generation of enterprise experiences.