SVP, Director of Retail Banking and Branch Operations

Vast Bank•Tulsa, OK

1d•Onsite

About The Position

Vast Bank is looking to hire a SVP, Director of Retail Banking and Branch Operations! About Vast Bank We're a company that believes in taking care of the people who make working here possible. In addition to competitive compensation, we offer a leading employee benefit package: Comprehensive benefits package & 401(k) match Professional development- opportunities for advancement! Tuition assistance Transit reimbursement Paid time off & more! Qualifications SUMMARY OF ROLE The SVP, Director of Retail Banking & Branch Operations is responsible for the overall leadership, strategy, administration, and operational oversight of the retail banking division, including branch operations, digital banking channels, sales, service, compliance, operational efficiency, product development, and employee development. This role is accountable for ensuring adherence to regulatory requirements, bank policies and procedures, branch controls, and risk management practices while driving organizational growth objectives and delivering exceptional customer experience.

Requirements

Minimum 10 –15 years of experience in retail/consumer banking.
Bachelor's degree in business, Finance or related field.
Demonstrates strong motivational, time management, multi-tasking, problem-solving, presentation and organizational skills.
Ability to be detail oriented.
Demonstrates leadership and relationship management skills with superior ability to execute using influence, negotiation, and consensus building.
Ability to drive results in an ever-changing financial environment.
Strong strategic and analytical mindset.
Excellent coach and strong motivator; brings energy and enthusiasm to the team every day.
Team-oriented work style and be a consensus builder.
Comfortable in all business environments - Front line Retail Banking Team Member to Senior Management.
Self-starter with the confidence to deal effectively with a growth oriented Senior Management team as a team member, ability to manage outside counsel in an effective manner.
Ability to analyze and make decisions independently.
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable, and timely attendance.
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising the highest level of discretion on both internal and external confidential matters.

Responsibilities

Provide leadership and strategic direction for all retail banking operations, including branch locations and digital banking channels.
Collaborate with executive leadership to implement strategic initiatives focused on deposit growth, customer acquisition, operational efficiency, and retail lending objectives.
Develop and execute annual sales, service, and business development strategies aligned with organizational goals.
Serve as a liaison between retail banking and other departments to ensure collaboration and organizational alignment.
Participate in transformation initiatives, committees, and special projects that support the bank’s strategic direction.
Oversee all aspects of day-to-day branch operations, branch controls, and operational risk management.
Ensure adherence to bank policies, procedures, operational standards, and service expectations across all retail locations.
Manage, coach, and develop Branch Managers and retail leadership staff to drive accountability, performance, and employee growth.
Monitor branch performance metrics, operational effectiveness, staffing levels, and customer service standards.
Oversee teller and new account operations, procedures, systems setup, and supporting operational programs.
Manage and oversee the ATM fleet, including purchase, installation, operations, maintenance, and compliance.
Evaluate branch operations and identify opportunities to improve efficiency, customer experience, and operational consistency.
Design, coordinate, and oversee retail sales initiatives and activities to support organizational growth objectives.
Support branch teams in achieving sales, deposit, and retail lending goals while maintaining a strong customer experience focus.
Evaluate current retail banking products and services to identify opportunities for enhancement, expansion, or improvement.
Collaborate with executive leadership and marketing teams to develop and implement new loan and deposit products, fee income strategies, and customer growth initiatives.
Participate in public and community relations activities to promote the organization and strengthen market presence.
Ensure compliance with all applicable laws, regulations, policies, and procedures, including but not limited to the Bank Secrecy Act (BSA), USA Patriot Act, OFAC, and related regulatory requirements.
Maintain proficient knowledge of regulatory changes impacting retail banking operations and communicate impacts appropriately.
Perform routine monitoring and oversight activities to ensure operational and regulatory compliance within the retail division.
Work collaboratively with BSA, Compliance, Risk, and other departments to investigate suspicious transactions or customer activity.
Oversee the proper filing and documentation of regulatory reports, including Currency Transaction Reports (CTR), Negotiable Instrument Logs (NIL), and Designation of Exempt Person (DOEP) filings within required timeframes.
Address operational deficiencies, corrective action items, audit findings, and compliance concerns in a timely and effective manner.
Escalate issues, risks, and operational concerns appropriately while keeping executive leadership informed of significant matters and recommended solutions.
Lead and coordinate training initiatives related to retail operations, teller functions, new accounts, customer service, compliance, and operational procedures.
Provide coaching, mentoring, and professional development opportunities to retail employees and leadership staff.
Support competency-based training and succession planning efforts to strengthen employee development and organizational readiness.
Promote a culture of accountability, collaboration, professionalism, and customer-focused service throughout the retail division.
Prepare accurate and timely board reports, management reporting, and operational updates as requested.
Monitor retail personnel expenses and operational budgets to ensure alignment with organizational objectives.
Conduct financial and operational analysis related to products, services, staffing, and operational efficiency initiatives.