SVP, Deposit Operations Manager

Capital Bank Career • Rockville, MD

17h

About The Position

The SVP, Deposit Operations Manager oversees the overall effectiveness of the bank’s deposit operations, ensuring that the team is trained, supported, and all clients receive exceptional service all while maintaining cost effective processes. This role involves actively managing staff to help achieve administrative, operational, and compliance goals across all market centers and departments. The manager ensures that a wide range of services—including deposits, credit, and referrals—are efficiently used, and may assist in developing new products or services to address customer needs. Collaboration with the Digital Transformation and Product teams is essential for driving innovation, adopting new technologies, and improving processes to provide exceptional service and advanced banking solutions. The role also requires overseeing daily operational and compliance activities to meet performance goals while maintaining high standards of customer service. Additionally, the manager supervises and coaches department staff to enhance customer service quality and improve individual performance. It is crucial to maintain full compliance with all bank and regulatory requirements, as verified by internal audits, compliance checks, and security reviews.

Requirements

• Bachelor's degree in relevant field or equivalent work experience.
• Solid and proven operations record; 10+ years of management experience.
• Ability to provide both short-term and long-term customer service and operational results.
• Strong and extensive knowledge of banking operations policies, procedures, and federal regulations governing the financial industry.
• Microsoft office software suite (Word, Excel, PowerPoint, etc); excellent oral and written communication skills.

Responsibilities

• Directs and coordinates tactics and activities to achieve operational goals and objectives within both the division and the bank as a whole.
• Oversees the banks Deposit Operations Team and supports the team with resolving problems, approving transactions, and authorizing exceptions and/or adjustments.
• Responds to all audits performed on the division or the bank by its designated auditing firm, and outsourced internal audit firm, providing a timely and comprehensive response to ensure all recommendations and requirements are implemented quickly and efficiently.
• Supports the team in the daily review and decisioning of the NSF reports.
• Oversees all aspects of the banks wire transfer function, ensuring proper use of both the FED and correspondent bank systems.
• Ensures a full understanding for NACHA ACH rules and operating procedures to support our clients and the necessary reporting for the Bank.
• Leads the team that will support our clients with the Capital Bank Digital Banking Platform.
• Leads and/or perform back-office support functions as needed, including Escheatment activities as well as other activities, while continuously reviewing all functions to further improve the division and the banks overall operational efficiencies with a consistent view to reduce unnecessary expenses.
• Works with key partners and operations team to mitigate fraud risk and other risk across all payment areas and other operational areas in the bank.
• Responsible for overall employee satisfaction and retention within the Deposit Operations Department.
• Handle all human resources related issues with staff members including recruiting, corrective action steps, and termination of staff.
• Supervise, train and develop staff to meet the strategic objectives of the division and the bank, both in operational and compliance soundness.
• Provide consistent and on-going coaching of staff to achieve performance results.
• Operations Manager shall be especially aware of and comply with the requirements of the Bank Secrecy and OFAC regulations as they impact the daily activities in the Operations department. Staff shall immediately report suspected suspicious or unusual activity to the Bank Secrecy Officer.
• Partners closely with the Digital Transformation and Product teams to drive a culture of innovation, leveraging emerging technologies and process enhancements to deliver superior banking solutions and services to clients.
• Champions the adoption and integration of new technologies and operational improvements that enhance the client experience and support the bank’s strategic goals.
• Ensures that exceptional customer service is consistently delivered by all staff, fostering a client-focused environment and proactively seeking opportunities to exceed client expectations.
• Identifies and advocates for innovative products and services to meet evolving customer needs, collaborating with cross-functional teams to implement solutions that differentiate the bank in the marketplace.
• Establishes and monitors SLAs to measure performance, identify gaps, and drive continuous improvement in service delivery.
• Regularly analyzes operational data and trends to proactively adapt processes, address emerging issues, anticipate needs, and enhance customer and internal stakeholder experience.
• Provides regular updates to leadership, translating operational metrics and insights into actionable business intelligence.
• Communicates complex operational issues and recommendations effectively through periodic presentations to executive management.
• Partners with Finance and executive leadership to support strategic planning, budgeting, and forecasting for the deposit operations division.
• Supports enterprise‑level strategic initiatives by assessing operational impacts, resource requirements, and financial considerations.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?
• Company Contributions to your 401k - Regardless of your contribution
• Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!
• Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager