SVP, Client Partner

Nymbus, Inc.

4h • Remote

About The Position

Nymbus is a leader in fintech, providing an award-winning modern core platform and cloud-based technology to financial institutions for modernization. The company fosters a culture of collaboration, integrity, and a client-first approach, encouraging creative thinkers to reduce technical debt and enhance agility for banks and credit unions. The SVP, Client Partner will lead client relationships from implementation through post-delivery support for banks and credit unions, partnering with the EVP, Solutions Consulting and EVP, Client Support, and Managed Services leaders. This role serves as the primary cross-functional advocate for the client, ensuring timely and precise delivery of contracted technology and managed services. The position also requires a growth mindset and sales instinct to identify and develop upsell and cross-sell opportunities across Nymbus’s product, managed services, and support portfolios. The ideal candidate builds deep, trust-based relationships, positioning Nymbus as a strategic partner and driving expansion through client success. They must be a sharp communicator, operationally fluent, and skilled at navigating both internal Nymbus organization and complex stakeholder environments within community banks and credit unions.

Requirements

• Bachelor’s Degree or 7+ years of client success, relationship management, or account management experience in financial services, fintech, or banking technology
• Strong understanding of banking operations, core systems, digital banking, and/or managed services delivery models
• Demonstrated success managing complex post-implementation client relationships at the executive level, with measurable outcomes in retention and expansion revenue
• Proven ability to identify, develop, and close upsell and cross-sell opportunities within an existing client base
• Experience coordinating cross-functional delivery teams to resolve client issues and advance strategic initiatives
• Excellent communication and executive presence, with the ability to operate credibly in regulated-industry environments
• Highly organized and data-driven, with the ability to manage a portfolio of clients at varying stages of maturity and complexity

Nice To Haves

• Prior experience working with or selling to community banks, credit unions, or similar regulated financial institutions strongly preferred

Responsibilities

• Serve as the primary relationship owner in partnership with the EVP, Solutions Consulting and internal advocate for an assigned portfolio of bank and credit union clients post-sale, from implementation kick-off through ongoing managed services delivery
• Coordinate across Nymbus functional teams, including technology, operations, banking and risk, and managed services, to ensure clients receive contracted deliverables on schedule and at quality
• Monitor client health continuously, proactively surfacing risks to delivery, satisfaction, or retention before they escalate
• Lead regular business reviews and executive-level touchpoints, providing strategic insight on client performance, product utilization, and growth opportunities
• Work with the CMSO to develop a deep understanding of each client’s business objectives, growth strategy, and competitive context to identify and advance expansion opportunities
• Drive upsell and cross-sell conversations across Nymbus’s full portfolio, including core technology, digital banking, fraud management, compliance support, and managed services packages
• Craft compelling, tailored proposals for expansion opportunities aligned to client goals and differentiated by Nymbus’s managed services value proposition
• Act as a trusted advisor and thought leader by bringing insights on banking trends, digital transformation, regulatory developments, and operational best practices
• Partner with Sales to ensure smooth handoffs from the initial sales cycle and to support renewal and expansion pipeline development
• Maintain accurate records of client health, engagement activity, open issues, and expansion pipeline
• Represent the client voice internally to inform product roadmap, managed services offerings, and operational process improvements

Benefits

• Competitive base salary plus variable compensation tied to client retention and expansion targets
• Annual cash bonus and equity options commensurate with the role level and experience
• Remote with travel required
• 401(k) plan
• Insurance - Health, Dental and Vision
• Flexible Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Executive