SVP, Business Ops

Adelphi Group • Williamsburg, VA

5d • Hybrid

About The Position

The SVP, Business Solutions is responsible for defining and leading Snow Companies’ operational strategy, project management discipline, and delivery models to ensure consistent, high-quality, and compliant client services. This role serves as the executive leader of both Business Solutions and the Project Management function, ensuring that teams are following strict standard business practices and project plans to ensure that the client services delivered by Snow are of the highest quality. This role provides strategic oversight of delivery performance across all programs, while partnering with the Patient Support Leadership team to translate strategy into scalable execution. Snow’s business is centered around the patient journey, and the SVP Business Solutions like all positions at Snow must be open, compassionate, and sensitive to the unique life experiences of these patients and caregivers. The SVP Business Solutions must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.

Requirements

• Must be able to perform the following essential duties and functions
• Must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.
• Candidates selected for the SVP Business Solutions position should have the expectation that the workload and nature of the work will require hours that may extend past the normal business hours of the company.
• This includes working on the weekends.
• The core business hours that you work may change based on business needs and shifts may change from time to time.
• It is most likely that you will come in contact with the Personal Consumer Information (PCI) of patients living with chronic illness.
• It will be required that you take training courses that include, but are not limited to: Snow Policy Training, Health Insurance Portability and Accountability Act (HIPAA) Training, Adverse Event (AE) Reporting Training, U.S. Food and Drug Administration (FDA) Training

Nice To Haves

• Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.
• Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Responsibilities

• Define and evolve Snow’s operational model to support scalable, efficient delivery
• Establish standardized workflows, processes, and delivery frameworks across the agency
• Identify and drive operational improvements tied to efficiency, quality, and client experience
• Lead Snow’s internal travel agency, Kare travel
• Supervise Senior Manager, Business Solutions and Directors.
• Provide strategic oversight of delivery performance across all client programs
• Develop standards for how the team executes for clients by providing coaching and team mentorship
• Maintain a favorable working relationship with all employees to promote a harmonious working environment that facilitates positive employee morale, productivity, and continued improvement
• Evaluate Off Shoring opportunities with Omnicom as we continue to identify areas for optimization

Benefits

• Omnicom is committed to hiring and developing exceptional talent.
• We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do.
• We strongly believe that celebrating what makes us different makes us better together.
• Join us—we look forward to getting to know you.
• We will process your personal data in accordance with our Recruitment Privacy Notice.
• For US Job Seekers: It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
• EOE/AA/M/D/V/F.
• At Omnicom Group, careers are designed for growth.
• We’ve purposefully crafted a transformative talent experience built with accountability in action — focused on community, impact, and opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: No Education Listed