SVC Manager - Sales and Service
About The Position
Old Dominion Freight Line is currently looking for a Service Center Manager. This Sales and Services Manager will directly manage all supervisory and all other staff and crew to productively handle work load. Responsible for hiring of all supervisory, office and clerical employees, dock, and drivers. On-going processing of claims prevention and training. Approves scheduling of, direction of, and preparing for monthly dock and driver meetings. Directly accountable for daily monitoring of production, load average, and the overall service and efficiency of all shifts. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Requirements
- High school diploma or equivalent required
- Minimum of 2 years Dock Supervisor, Driver Supervisor, or S/C Operational experience required.
- A working knowledge of AS/400, Windows, a thorough knowledge of internal systems such as the Dock Yard Management System and the BLU computer systems in each truck
Nice To Haves
- 5+ years’ experience preferred.
Responsibilities
- Staffing to goal to meet volume of work.
- Make sales calls and manage sales team
- Provide direct leadership to all location staff
- Manage daily operations and insure maximum service center efficiency
- Focus on load plans from origin terminals monitoring cause and effect.
- Conduct Safety and Claims meetings with all staff and verify attendance
- Work continually to develop and improve service center staff
- Communicating goals, issues, and company news to service center staff
- Achieving and maintain goals set by the Company and Regional Vice President
- Monitor results of each direct report and provide feedback and coaching as needed
- Ensure a safe work environment
- Track and verify service center maintenance is completed
Benefits
- Great Health Benefits including a Zero premium medical plan for employee only coverage
- Vision & Dental
- Short Term & Long Term Disability
- Flex Spending Accounts
- 401k Retirement plan with company match and additional company annual discretionary match opportunity
- Life Insurance
- Wellness Program
- Tuition Reimbursement for Drivers and Technicians
- Training and growth opportunities to build a career
- Ability to advance through our promote from within philosophy
- National Career Opportunities Available at our 260+ service centers
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
