Sustainment Lead

Intuitive•Sunnyvale, CA

17h•Hybrid

About The Position

The Sustaintment Leads leads the strategy, architecture, and day-to-day operations of the organization’s global physical security technology portfolio, including access control, video management, visitor management, and key management platforms (e.g., Lenel OnGuard, Milestone XProtect, Envoy, Traka). This role owns vendor relationships, project delivery, budget planning, and a team of systems administrators, while partnering closely with Facilities, IT/Network Engineering, Legal, and business stakeholders across international locations. We are specifically seeking candidates from Project Management or Networking/IT Infrastructure backgrounds — deep physical security domain expertise can be developed on the job, but strong program delivery discipline or enterprise network fluency is what this role requires from day one.

Requirements

Bachelor’s degree in a relevant field (Business, IT, Engineering, Criminal Justice, or similar) or equivalent professional experience.
5+ years of professional experience in one of the following, with demonstrated ability to quickly cross-apply it to physical security systems: Project/Program Management — PMP or equivalent experience leading cross-functional technical projects, managing budgets, vendors, and multi-stakeholder timelines; or Networking/IT Infrastructure — hands-on experience with enterprise networking (TCP/IP, VLANs, switching, firewalls, PoE), server/appliance administration, and IT security fundamentals.
Proven experience managing vendors/contractors, including contract negotiation and SLA enforcement.
Experience managing or mentoring direct reports, or leading project teams without direct reporting authority.
Strong written and verbal communication skills; comfortable presenting to senior leadership and translating technical topics for non-technical audiences.
Willingness and ability to travel to project sites/office locations as needed.

Nice To Haves

Direct experience with enterprise physical security platforms (Lenel OnGuard, Milestone XProtect, Genetec, Envoy, Traka, or similar).
PMP, CAPM, or Agile/Scrum certification (for PM-track candidates); or CCNA/Network+/Security+ certification (for networking-track candidates).
Experience in a global or multi-site organization, coordinating across time zones and regional teams.
Familiarity with physical security risk assessment frameworks and industry standards (e.g., CTPAT, ASIS guidelines).
Budget ownership experience of $500K+ in technology or capital projects.

Responsibilities

Own the roadmap, architecture, and lifecycle management of enterprise physical security systems (access control, VMS, visitor management, key management) across multiple global sites.
Lead complex, multi-site security technology projects end-to-end — scoping, budgeting, scheduling, vendor coordination, risk tracking, and stakeholder reporting — using standard PM methodology (charters, RAID logs, status reporting, change control).
Manage relationships with security integrators, manufacturers, and managed service providers; lead RFP/RFQ processes, negotiate contracts and SOWs, and hold vendors accountable to SLAs.
Partner with IT/Network Engineering on the network architecture supporting security systems — VLAN segmentation, firewall rules, bandwidth planning for video/access traffic, PoE deployment, and cybersecurity hardening of OT/IoT security devices.
Build, mentor, and manage a team of systems administrators and engineers; set performance goals, prioritize workload, and develop staff technical capability.
Own the departmental budget for physical security systems — capital project estimates, maintenance contracts, licensing renewals, and forecasting for leadership review.
Establish and maintain system documentation, configuration standards, and standard operating procedures across all managed platforms.
Drive incident response and root-cause analysis for major system outages or security events; report findings and remediation plans to senior leadership.
Ensure compliance with relevant regulatory and contractual requirements (e.g., CTPAT, data privacy, insurance/audit requirements) across all managed systems.
Evaluate and integrate emerging security technologies, presenting cost-benefit analysis and implementation plans to executive stakeholders.
Serve as the primary escalation point between security operations, facilities, IT, and executive leadership for physical security systems matters.