Copy of Sustaining Software Engineering Manager

Cadwell • Kennewick, WA

25d • $110,000 - $145,000 • Onsite

About The Position

Cadwell is seeking a Sustaining Software Engineering Manager who will be solely focused on ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products. This critical role leads a dedicated team of engineers focused on production stability, maintenance, bug fixes, and patch management. This role does not include new feature development.

Requirements

• Software Team Leadership, Staff Development, and Operational Workflow Design for Sustaining Software Engineering
• Stakeholder Communication and Management of Technical Escalation Paths (Internal and Customer-Facing)
• Regulatory Compliance and Quality Management Systems (QMS) required for Medical Device Software
• Advanced Troubleshooting, Debugging, and Production Bug Fix Implementation for complex software systems
• Technical Proficiency in C#, SQL, and desktop software development
• Bachelor’s degree in Computer Science or related field.
• 3+ years of experience in software engineering management or a high-level technical leadership role.
• Strong background in troubleshooting complex, multi-component software systems.

Nice To Haves

• Experience working in a regulated environment, ideally in a medical or similar safety and/or reliability focused industry.

Responsibilities

• Recruit, mentor, and lead a dedicated sustaining engineering software team; establish performance metrics and operational workflows to scale the team’s capacity.
• Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management.
• Act as a collaborative filter for incoming maintenance requests, ensuring they meet defined intake criteria before team assignment.
• Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio.
• Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink).
• Ensure all software maintenance releases adhere to Cadwell’s Quality Management System (QMS) and contribute to its necessary refinements/changes.
• Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager