Sustaining Engineer II

IDEMIA•, WI

2d•Remote

About The Position

IDEMIA Public Security, a division of IDEMIA Group, is the leading provider of secure and trusted biometric-based solutions, transforming public and private organizations across the globe. Our industry-enabled and client-specific solutions draw upon decades of expertise in biometrics to revolutionize the fields of public security, justice and public safety, travel and transport, identity, and access control. Built on privacy and trust, our market-leading iris, fingerprint and facial recognition solutions top independent benchmarking for accuracy, fairness and scalability. These exacting standards enable our clients to build safer, fairer societies where people can live, interact, and move about freely. With 4000+ employees around the world and 150+ partners worldwide, we offer more than just a job - we provide a dynamic environment where innovation thrives, opportunities abound, and your talents are valued. Be part of a global leader shaping the future of biometric based technology. Learn more here.

Requirements

Linux Administration
Microsoft Server/Desktop Administration
VMWare Admin knowledge
AZURE Admin knowledge
AWS Admin knowledge
CJIS Security knowledge

Responsibilities

Maintain system functionality through preventive and remedial measures.
Work as part of cloud support team to support 24x7 operations.
Compensated On-Call requirements.
This role will require travel within Wisconsin and at times will require overnights to complete a task.
You will be compensated for on-call duties that at times will be responsible for responding on nights and weekends.
Support the day-to-day field service and repairs operation in order to maintain compliance to the Customer(s)’ contractual SLA requirements.
Responsible for overseeing the maintenance and repair of field equipment including computers, cameras, printers, UPS, signature pads, scanners and fingerprint capture devices, and ensuring that company assets are tracked and safeguarded.
Act as liaison between the IDEMIA operations team and the Customer(s)’ operational personnel.
Provide/manage hardware and software support and maintenance.
Responsible for contributing to weekly and monthly reporting as defined by the Sustaining Engineering Manager.
Control/manage consumable and spare parts inventory at levels defined by management.