Sustainable Operations Manager

JLL•Charlotte, NC

3d•Remote

About The Position

JLL empowers you to shape a brighter way . Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Sustainable Operations Manager – Energy Focus What this job involves: The Sustainable Operations Manager will have an energy focus will work directly with a client sustainability team, supporting energy and sustainability goals, targets, and initiatives. As a member of the JLL Sustainable Operations team, you will ensure our sustainability and energy services are effectively and efficiently delivered. You will act as an accelerator enabling our clients to increase engagement across stakeholders, progress towards goals, and achieve success with building performance. This role requires a programmatic approach to embed sustainability thinking and practices into real estate functional aspects (e.g., fit-outs, occupancy, maintenance, experience, etc.). What your day-to-day will look like: Develop and execute energy management strategies, including ROI and ROM evaluations Provide expertise in building energy efficiencies and decarbonization to drive operational improvements and reduce energy consumption Lead implementation and continuous improvement of energy reduction and sustainability initiatives across client real estate portfolios, including development of tactical plans Meet client objectives and ensure transparent processes for monitoring, measuring, and reporting performance Provide strategic direction on implementing sustainability and energy services that meet client expectations, leveraging supply chain partners, internal collaborations, and the broader JLL Sustainability Platform Own stakeholder engagement both internally and externally; establish strong working relationships Network cross-functionally with other JLL service lines (technology, finance, projects, IFM, consultants, and procurement) to elevate the sustainability mission and drive implementation Manage changes in partnership with stakeholders that may impact sustainability objectives Track and communicate success stories to maintain awareness and engagement with the overall sustainability program Demonstrate innovative thinking by continuously evaluating emerging sustainability and energy-efficient technologies to inform strategic planning and recommendations Develop and enhance systems and processes for best practice sustainability performance using utility/sustainability management systems for monitoring and reporting Provide SME input throughout planning and project phases to ensure energy and sustainability standards are incorporated appropriately Leverage client tools and in-house JLL tools for problem-solving; identify and secure alternative tools as needs arise Collaborate with other JLL energy managers to share best practices, develop case studies, and identify new business opportunities

Requirements

Bachelor's degree in Engineering, Energy Management, Sustainability, or related field
5+ years of experience in energy management, building operations, or facilities management
Strong understanding of building systems (HVAC, lighting, controls, building automation)
Proficiency in energy analysis software and utility data management platforms
Exceptional analytical, communication, and project management skills with proven ability to present information to all levels of management
Proficiency in Excel, Word, Outlook, PowerPoint, and online software platforms with ability to conduct advanced data analysis

Nice To Haves

Professional certifications such as Certified Energy Manager (CEM), LEED AP, or similar credentials
Experience with commercial real estate portfolios
Familiarity with IoT, smart building technologies, and renewable energy solutions
Experience collaborating with cross-functional teams and publishing best practice case studies
Self-starter with demonstrated ability to multi-task and deliver excellent customer service

Responsibilities

Develop and execute energy management strategies, including ROI and ROM evaluations
Provide expertise in building energy efficiencies and decarbonization to drive operational improvements and reduce energy consumption
Lead implementation and continuous improvement of energy reduction and sustainability initiatives across client real estate portfolios, including development of tactical plans
Meet client objectives and ensure transparent processes for monitoring, measuring, and reporting performance
Provide strategic direction on implementing sustainability and energy services that meet client expectations, leveraging supply chain partners, internal collaborations, and the broader JLL Sustainability Platform
Own stakeholder engagement both internally and externally; establish strong working relationships
Network cross-functionally with other JLL service lines (technology, finance, projects, IFM, consultants, and procurement) to elevate the sustainability mission and drive implementation
Manage changes in partnership with stakeholders that may impact sustainability objectives
Track and communicate success stories to maintain awareness and engagement with the overall sustainability program
Demonstrate innovative thinking by continuously evaluating emerging sustainability and energy-efficient technologies to inform strategic planning and recommendations
Develop and enhance systems and processes for best practice sustainability performance using utility/sustainability management systems for monitoring and reporting
Provide SME input throughout planning and project phases to ensure energy and sustainability standards are incorporated appropriately
Leverage client tools and in-house JLL tools for problem-solving; identify and secure alternative tools as needs arise
Collaborate with other JLL energy managers to share best practices, develop case studies, and identify new business opportunities