Sustainability Solutions Data Analyst

Conservice • Chicago, IL

2h

About The Position

The Analyst is part of Conservice’s Customer Experience team within the Sustainability Solutions department, working specifically in Sustainability Data Management. The role collects, interprets, and analyzes data to address customer needs and provide a seamless experience in the Goby platform. Working closely with Customer Success Managers and Consultants, the Analyst uses structured problem-solving, streamlined processes, and data management principles to support foundational account success and long-term customer value.

The Analyst works with customers to resolve data issues, presents analyses to internal and external stakeholders, develops actions and guidelines to improve processes, and manages customer onboarding and ongoing maintenance for the Conservice ESG platform. The role also manages customer relationships and collaborates with Goby leaders and teams to improve products and offerings.

Requirements

• Bachelor's degree in engineering, sciences, or business.
• 2–4 years of relevant experience in a project environment serving customers and/or internal stakeholders, such as consulting or similar corporate roles combining day-to-day operations and time-bound projects.
• Excellent verbal and written communication skills, including the ability to explain complex technical concepts to non-technical audiences.
• Ability to work across functions and seniority levels.
• Proficiency in data analytics and management using Google Suite, cloud platforms, and/or integrations such as Sheets, Salesforce, or AWS.
• Experience with technology platforms such as ERPs, CRMs, or related niche technologies.
• Understanding of the SaaS business model.
• Ability to learn and assess customer data needs using process methodologies such as Six Sigma or similar analytical frameworks.
• Leadership and ownership mindset, including initiative in identifying and pursuing value-add opportunities.
• Strategic, root-cause-focused problem-solving skills.
• Ability to set and manage client expectations and communicate comprehensively and cohesively in writing and verbally.
• Strong understanding of processes, technology, and objective use of data to meet client needs.
• Ability to collaborate effectively with management and team members.

Nice To Haves

• Experience with SQL and/or Python.
• Interest or experience in sustainability and ESG initiatives.

Responsibilities

• Work closely with customers to resolve data issues.
• Present data analysis reports to internal and external stakeholders.
• Develop effective actions and guidelines that enable process improvements.
• Manage customer onboarding to the Conservice ESG platform and oversee ongoing maintenance.
• Manage customer relationships to promote and create value through business acumen, problem-solving, and relationship-building.
• Work with Goby's internal leaders and teams to continuously improve company products and offerings and drive growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level