Suspension Technician I-US

Fox Factory•Scottsdale, AZ

7d•Onsite

About The Position

The Bicycle Service Technician is responsible for the repair of FOX Bicycle suspension which may be in for routine service or repair of defects under the warranty period. Ensure timely repair, preferably within 48 hours of receiving the product. Inspect, clean, and repair FOX products to factory standards. Maintain a clean and organized work area. Advise Service Manager of any new problems seen with products. Be empowered to question the reason that said Fox product may be in for a Warranty Evaluation.

Requirements

Ability to use tools properly without damaging products.
Good communication skills to explain in detail mechanical problems with product.
Moderate computer skills.
Ability to use data base for part searches, etc.
High School Diploma

Nice To Haves

Previous Bike suspension experience is a plus.

Responsibilities

Complete tear down and rebuild of FOX bicycle products.
Clean and inspect all internal and external assemblies for wear or damage.
Contact Service Writer if repair will cost more than original estimate given to the customer.
Ensure proper function and quality standards set by FOX on all repairs.
Follow all processes and procedures that are in effect for the operation of the department.
Maintain a safe work environment by adhering to all safety regulations within the department.