Survey Support Specialist
SITECH Eastern Canada Ltd. / SITECH Est Canada Ltée.•Winnipeg, MB
•CA$60,000 - CA$75,000•Onsite
About The Position
SITECH Eastern Canada Ltd. is seeking a Survey Support Specialist in Winnipeg. SITECH is the authorized dealer for Trimble Heavy and Civil Engineering construction products, software and services, as well as industry leading machine control systems. We are seeking candidates with experience with surveying, estimating, construction equipment, and earthmoving operations. Prior customer service and/or experience with construction technologies and software, such as Trimble, Topcon, Leica, Spectra, is a plus.
Requirements
- Post-secondary education
- Effective Communication Skills
- Positive Attitude
- Experience with surveying
- Experience with estimating
- Experience with construction equipment
- Experience with earthmoving operations
Nice To Haves
- Prior customer service experience
- Experience with construction technologies and software, such as Trimble, Topcon, Leica, Spectra
Responsibilities
- Provide technical support to customers who use Trimble Construction Surveying equipment and software, Machine Control and Guidance equipment, Trimble Business Center software and Trimble’s web based software.
- Offer on-site assistance and troubleshooting when necessary.
- Provide remote support through phone, email, or remote desktop tools to help customers resolve technical issues.
- Conduct training sessions or workshops for customers to ensure they understand how to use Trimble products effectively.
- Maintain a deep understanding of Trimble's surveying, machine control and guidance and office products and keeping up-to-date with new product releases, updates and features.
- Diagnose and resolve technical issues and challenges that customers encounter with Trimble equipment and software.
- Create and update technical documentation and guides to help customers troubleshoot common issues on their own.
- Document and record processes accurately.
- Use available training to continue upgrading current skill set.
- Willing to travel as required.
- Perform other duties as assigned.
Benefits
- Company pension
- Dental care
- Disability insurance
- Employee Assistance Program
- Employee Stock Purchase Plan
- Extended health care
- Life insurance
- Paid time off
- Vision care
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
