Survey Operations Analyst supporting Field Operations – Part-time

NORC at the University of Chicago • Chicago, IL

5d • Hybrid

About The Position

NORC at the University of Chicago is looking to hire a highly motivated individual for data analysis and reporting work for our Field Operations Department. This is a Part-time (internally called Intermittent) role, working approximately 15-20 hours per week. Working closely with Field Operations management team, the Survey Operations Analyst is responsible for a broad range of critical management functions, overseeing data, reporting, and analysis for various functional areas of the facility and in-field studies. Activities include paradata extraction, analysis and reporting, productivity analysis and reporting, quality assurance related tasks, methodological improvement, and financial reporting. This is a hybrid role based in our Chicago Loop office, with regular in-office presence as needed. Qualified applicants must be eligible to work in the U.S. We regret that we are unable to offer visa sponsorship for this position.

Requirements

• Bachelor's degree in Social Sciences, Survey Methodology, Statistics required.
• At least 1 year of relevant prior field survey operations experience.
• Superior analytical skills and a proven track record for identifying and solving problems.
• Ability to meet deliverable timelines, identify and resolve issues in a timely manner.
• Attention to detail.
• Strong communication skills, oral and written.
• Ability to work in a team environment.
• Significant experience with Excel is required.
• Willing to work flexible hours, approximately 15-20 hours per week, but could vary week to week.

Nice To Haves

• Experience with Access and SAS highly desirable.
• Experience with survey research is a plus.
• Experience with JavaScript is a plus.
• Experience with CallMiner is a plus.

Responsibilities

• Extracts, compiles, and validates operational and productivity data for survey projects.
• Produces recurring performance and productivity reports using established metrics and templates.
• Assists with monitoring data accuracy and resolving basic data quality issues.
• Conducts standard analyses and summarizes results for review by senior staff or management.
• Supports quality assurance activities and helps identify operational trends or issues.
• Maintains documentation of reporting processes, metrics, and procedures.
• Assists with setup and maintenance of data sources or databases under guidance.
• Supports special projects such as audits or preparation of training materials.
• Collaborates with project teams and management to support reporting and operational needs.
• Perform other duties as assigned.

Benefits

• NORC contributes directly to this account without any required employee contributions.
• Intermittent staff are eligible to make pre-tax or post-tax contributions as part of NORC’s Supplemental Retirement Plan.
• Intermittent staff who meet tenure requirements are eligible for three days of holiday pay.
• All staff at NORC, along with their significant others and dependent children who live at home, can receive free counseling and referrals through NORC’s Employee Assistance Program (EAP).
• world-class benefits
• business casual environment
• emphasis on continuous learning

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level