Survey Clerk

O'Reilly Auto Parts • Headquarters, KY

32d • Onsite

About The Position

Responsible for conducting monthly surveys to each O’Reilly store as part of our “Rock the Call” program. Surveys involve calling our stores, posing as a retail customer shopping for a specific, pre-determined item. Survey Clerk will then complete a survey form which rates the overall customer service experience and accuracy that combines to provide a "score" for each call.

Requirements

• Proficient keyboard and data entry skills
• Basic knowledge of Microsoft Word and Excel
• Ability to meet deadlines
• Ability to perform under close supervision
• Proficient knowledge of office and PC equipment
• Strong verbal and written communication and interpersonal skills
• Possess high attention to detail
• Efficient time management and organizational skills
• Excellent telephone and interpersonal skills
• Excellent written and verbal communication skills
• Aptitude for accurately reading and interpreting number sequences
• Must present a professional image and positive attitude

Nice To Haves

• High school diploma or equivalent
• Spanish-bilingual

Responsibilities

• Always maintain phone etiquette and communication skills to provide excellent customer service.
• Maintain positive relationships with store team members and management.
• Anonymously call O'Reilly store locations for parts and rate the team member on procedures that were followed, and complete a computerized rating card.
• Effectively concentrate on listening, while simultaneously and accurately recording data onto an electronic survey form.
• Manage time to ensure assigned number of calls are consistently met.
• Effectively concentrate while performing repetitive job-functions.
• File and maintain paperwork both alphabetically and numerically, send to the field during the month.
• Assemble various training material packets for company use.

Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED