Surveillance Tech - Day Shift

Rural King Supply•Mattoon, IL

20h•Onsite

About The Position

As a Surveillance Technician, you will utilize technology and critical thinking to provide security for Rural King’s assets. You will monitor camera systems for occurrences of theft, productivity issues, and security policy violations. You will also assist Rural King associates with the use of camera systems and reviewing video, use specialized reports to review financial transactions to identify discrepancies in a retail environment, and maintain the alarm listing for all Rural King locations. Additionally, you will ensure communication with store personnel, increase awareness around Rural King Loss Prevention Initiatives, conduct package checks of associates leaving the Store Support Center, and maintain accurate records and reports on daily security incidents. You will support stores and customers with questions about store policies, review video footage of significant events and provide details to management, human resources, and/or law enforcement, and maintain a level of confidentiality when dealing with sensitive information pertaining to Rural King or its Associates. You will be part of a team that celebrates achievements, promotes teamwork, and recognizes individual contributions. You will actively participate in learning initiatives offered such as training programs, workshops, and webinars, leveraging these opportunities to acquire new knowledge, refine existing skills, and stay current on the latest developments. You will provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively. You will demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. Other duties as assigned.

Requirements

At least 1 years of surveillance experience or equivalent combination of experience and education.
Proficiency with Microsoft Office Suite or related software.
Comfortable navigating computer systems and software to assist customers or manage activities.
Excellent verbal and written interpersonal and communication skills.
Excellent customer service skills.
Demonstrated ability to actively listen, ask relevant questions, and provide thorough and articulate responses.
Proven track record of consistently producing error-free work and meeting quality standards.
Experience efficiently allocating time and resources to meet competing demands and deadlines.
Strong communication and persuasive skills to negotiate and influence stakeholders at various levels in the organization.
Strong problem-solving skills to quickly identify and address issues, minimizing potential delays or disruptions.
Ability to maintain a seated or standing position for extended durations.
Capability to lift 15 pounds periodically.
Ability to navigate and access all facilities.
Skill to effectively communicate verbally with others, both in-person and via electronic devices.
Close vision for computer-related activities.

Responsibilities

Monitor camera systems for occurrences of theft, productivity issues, and security policy violations.
Assist Rural King associates with the use of the camera systems and reviewing video.
Use specialized reports to review financial transactions to identify discrepancies in a retail environment.
Maintain the alarm listing for all Rural King locations and assist associates in accessing their alarm.
Ensure communication with store personnel and increase awareness around Rural King Loss Prevention Initiatives.
Conduct package checks of associates leaving the Store Support Center.
Maintain accurate records and reports on daily security incidents.
Support stores and customers with questions about store policies.
Review video footage of significant events and provide details to management, human resources, and/or law enforcement.
Maintain a level of confidentiality when dealing with and sensitive information pertaining to Rural King or it’s Associates.
Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
Perform other duties as assigned.

Benefits

401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
Healthcare plans to support your needs
Virtual doctor visits
Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
15% Associate Discount
Dave Ramsey’s SmartDollar Program
Associate Assistance Program
RK Cares Associate Hardship Program
24/7 Chaplaincy Services
Company paid YMCA Family Membership