Surveillance Operator $23.00 per Hour

Commerce Casino•Commerce, CA

12d•Onsite

About The Position

Commerce Casino is the world’s largest card casino offering more than 200 tables. Established in 1983, the casino values its staff of over 2,500 employees and is proud to be known as “Where the World Comes to Play.” Commerce Casino offers a comprehensive benefits package to include medical, dental, vision, life, flexible spending accounts, 401(k), vacation time, and much more! This role requires observation and reporting on all areas under surveillance to ensure compliance with Casino regulations and gaming policies and procedures. The operator will identify cheating activities, undesirable patrons, pilferage, embezzlement, and any irregularities, ensuring the protection of corporate assets and liabilities. The position involves investigating reports, conducting due diligence, communicating with various personnel, and studying all phases of gaming operations and regulations. The operator must be proficient in operating the surveillance system, familiar with the entire casino property, and knowledgeable of departmental procedures. Maintaining a professional demeanor, handling business transactions appropriately, and working collaboratively are key aspects of this role. The operator must be able to write thorough, accurate, and objective departmental reports and be familiar with all games played in the Casino, game protection, and governmental regulations. The role requires flexibility to work full-time schedules during peak periods and overtime as needed.

Requirements

Must have casino table games knowledge/experience
Must possess the knowledge to completely operate the surveillance system and be able to utilize all of the various functions.
Must be familiar with the entire casino property and with the layout of table games and other facilities of the casino.
Must be able to write/type departmental reports and be able to complete all reports thoroughly, accurately and in an objective manner.
Must become familiar with all games played in the Casino, game protection and governmental regulations.
Must be able to work a full-time schedule during tournaments and other peak business periods.
Must be able to work overtime, as business needs require, with or without advance notice.
1 year experience in surveillance operations preferred.
Reasonable knowledge of table games.
High School Diploma and/or equivalent combination of work experience and education.
Must be able to speak, read, write and understand English.
Possess excellent verbal and interpersonal skills.
Must demonstrate a positive/enthusiastic approach to all assignments and be a team player.
Must be clean, well-groomed, and have a professional appearance.
Attendance and punctuality are an essential function of the position.

Nice To Haves

1 year experience in surveillance operations preferred.

Responsibilities

Observes and reports on all areas under surveillance to assure compliance with Casino regulations and gaming policies and procedures, including identification of cheating activities and undesirable patrons, pilferage, embezzlement and any irregularity.
Ensures protection of corporate assets and liabilities.
Responsible for observing and reporting on all areas under surveillance such as all casino games, count room, bar areas and casino cage.
Responsible for investigating reports and all special projects as assigned.
Conducts due diligence on all internal and external investigations.
Communicates with casino, cage and security personnel etc.
Makes common sense decisions regarding irregular activities and exercises care and judgment in handling of sensitive information.
Notifies the Surveillance Supervisor or Surveillance Manager regarding anything of importance and before rendering any major decisions.
Works with all departments including law enforcement agencies in providing surveillance information when advised to do so and provide court testimony when subpoenaed.
Studies all phases of gaming operations and regulations.
Attends classes in related fields to keep abreast of the latest available information, such as casino game protection and Title 31 requirements.
Operates the surveillance system and utilizes all of its various functions.
Becomes proficient in calling up cameras as needed in a timely manner.
Familiarizes with the entire casino property and with the layout of table games and other facilities of the casino.
Learns the filing systems used in the department and is knowledgeable of the department rules and procedures.
Handles all business transactions in a professional manner and maintains a high level of communication and rapport with all departments.
Becomes familiar with supervisors and managers with whom they deal with daily.
Learns to use and care for all surveillance and office equipment.
Maintains a good attitude at all times and assists in a teamwork effort to solve problems when breakdowns occur.
Writes/types departmental reports and completes all reports thoroughly, accurately and in an objective manner.
Becomes familiar with all games played in the Casino, game protection and governmental regulations.
Performs all other work-related duties as assigned by the Surveillance Supervisor or Manager.
Works a full-time schedule during tournaments and other peak business periods.
Works overtime, as business needs require, with or without advance notice.