Surveillance Officer

Citizen Potawatomi Nation•Shawnee, OK

4d•$15 - $20•Onsite

About The Position

This is a 2nd Shift Position. The Surveillance Officer's primary function is to observe and report any and all activities related to gaming and the normal operations of the casino property. The role involves monitoring all areas of the Grand Casino via CCTV and direct observation, maintaining a logbook of daily operations, and maintaining and installing surveillance equipment. The position requires a working knowledge of computer systems, mathematics, information management, property layout, emergency procedures, budget planning, and advanced surveillance techniques, including covert casino surveillance. The incumbent works under the general supervision of the Surveillance Shift Supervisor, handling most work independently according to established policies. The work involves applying industrial standards, employer operating procedures, and various guidelines. The complexity of the role can vary from mild to extremely intensive, often requiring the development of new techniques. The scope of the work is to provide technical expertise in the design, maintenance, and safety of IT, security, and surveillance systems, affecting the quality of automated systems throughout the property. Personal contacts range from ordinary citizens to international dignitaries and representatives from various governmental and tribal organizations, with the purpose of exchanging information, which may involve dealing with difficult individuals. The position requires prolonged and irregular hours, bending, stooping, climbing, walking, and prolonged periods of sitting while watching monitors. The work environment is an inside office setting, and training is provided. Experience with Microsoft operating systems and basic TCP/IP networking is desirable.

Requirements

Working knowledge of computer-generated scheduling, guides, and logbooks.
Working knowledge of intermediate mathematics.
Basic knowledge of information management.
Knowledge of the property layout and high-risk areas.
Knowledge of procedures for contacting emergency services.
Knowledge of the importance of budget planning and limitations.
Knowledge of state-of-the-art surveillance methods and techniques.
Knowledge of the latest techniques and methods of covert casino surveillance.
Incumbent is under the general supervision of the Surveillance Shift Supervisor.
Supervisor assigns work on information regarding the objectives, priorities, and deadlines.
Incumbent handles most work independently according to established policies and accepted practices.
Incumbent plans and carries out the projects and selects the approaches and methods to be used in solving problems.
Completed projects are reviewed to determine that objectives have been met and are in compliance with higher authority, policies, and regulations.
Incumbent applies prescribed information technology, security, and surveillance industrial standards and specifications as amended, employer standard operating procedures, in addition to the handbook, policies, and precedents.
Guidelines include personal experience, Citizen Potawatomi Nation regulations and directives, manufacturer's catalogs, handbooks, precedents, and files of previous projects.
The incumbent implements adaptations in dealing with problems and unusual situations always with the best interests of the Citizen Potawatomi Nation and the Grand Casino Hotel & Resort in mind.
As the level of difficulty increases, the incumbent considers differences in the courses of action and refines methods or develops new techniques, concepts, theories, or programs, to solve problems.
The level of complexity will vary from mild to extremely intensive and complex circumstances on a routine basis.
The incumbent is often required to depart from past approaches and to extend traditional techniques or develop new ones to meet major objectives and projects without compromising the integrity of the finished work product.
The purpose of the work is to provide technical expertise in the design, maintenance, and safety of the information technology, security, and surveillance hardware, software, data, and property related to Grand Casino Hotel & Resort.
This work affects the quality of the automated systems within and throughout the property.
The range of contacts includes ordinary citizens who come to enjoy the amenities offered by the property, to international dignitaries in addition to those dignitaries who represent the Citizen Potawatomi Nation, National Indian Gaming Commission, Federal, and State Government, and other Native American Tribes.
The purpose of the contacts is to provide and exchange information and data. The contacts may include dealing with people who are angry, skeptical, uncooperative, unreceptive, or hostile.
The position requires prolonged and irregular hours on a routine basis.
Some bending, stooping, climbing, and walking.
Prolonged periods of sitting and watching monitors.
The physical surrounding includes an inside office setting.
Surveillance Officer Observer and Technical Training provided.
Experience with the most recent Microsoft desktop operating systems, “Microsoft Exchange”.
Familiarity with basic TCP/IP networking is highly desirable.
Must have High School Diploma/GED
Must have very good communication and writing skills and have the ability to follow verbal and written directions and instructions
Ability to operate various computer software applications and DVR equipment.
Ability to work any shifts, start time, weekends, and holidays

Nice To Haves

Familiarity with basic TCP/IP networking is highly desirable.

Responsibilities

Monitor all areas of the Grand Casino via CCTV and direct observation.
Knowledge of gaming procedures and department procedures to ensure effective surveillance.
Maintains logbook of daily operations.
Maintain surveillance equipment.
Install and remove video equipment as required.