Understands and responds to internal guests needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses outlined service behaviors when encountering guests. Meets expected service delivery times as defined by department’s service standards or as required by receiver of service or goods. Is a team player, cooperates with employees within the department as well as other departments. Speaks positively about the company, co-workers and guests. In accordance with N.J.A.C. 19:45 1.11(c)(2), any individual employed in this position must sign an acknowledgement of these regulatory requirements prior to being employed in the Surveillance Department. Maintains surveillance on designated areas and activities. Records any irregular activity as required. Participates in the supervision, operation and/or support of Harrah’s multi-casino Bad Beat system.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed