Join Our Network - Surveillance Officer

BetMGM • Cincinnati, OH

8d • Onsite

About The Position

The Surveillance Officer contributes to an environment of collaboration in which Surveillance supports partner departments in providing outstanding service to all guests. Providing both customers and employees with a fair, safe and secure gaming experience by creating accountability to company policies and procedures as well as appropriate laws and regulations. The listed role is an example of one of the typical roles that BetMGM may hire for once positions are available. You are applying to join our network of individuals with interest in this particular role with the understanding that immediate placement is not guaranteed and role availability may not presently exist.

Requirements

• 1+ year of relevant experience
• At least one year of gaming and/or Surveillance experience
• Previous experience working in a similar resort setting
• Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship.
• At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc.
• Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies.
• Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment.
• Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.
• In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives.

Responsibilities

• Operate various closed-circuit television (CCTV) technology to monitor and review sportsbook activities, archive audio and video evidence and monitor the system for malfunctions
• Proactively monitor sportsbook areas and personnel including, but not limited to, Cage, Soft Count, Kiosks, Sports Bar to promote accountability with policies and procedures, identify suspicious activity, and deter fraud and theft
• Proactively observe and review video then complete required documentation regarding specific incidents including but not limited to guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances
• Maintain and improve knowledge of sportsbook rules, company policies, procedures and threats in all areas which Surveillance is responsible for monitoring through training and professional development
• Cooperate with the local Gaming Authority and coordinate with and/or assist other law enforcement agencies as necessary.
• Testify in court as a representative for the company as necessary.
• Maintain strict confidentiality of Surveillance operations and any non-public information learned as an employee
• Identify trends and abnormalities by reviewing data through various software applications and investigating anomalies
• Collaborate with leadership to maximize guest experience
• Perform other job-related duties as requested

Benefits

• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) with company match
• Pre-tax spending accounts including health care FSA and commuter savings
• Flexible paid time off
• Professional development reimbursement and ongoing skills training opportunities
• Employee resource groups
• Swag, ticket giveaways, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed