Surveillance Officer Lead - Grave Shift

Caesars Entertainment•Baltimore, MD

7d•Onsite

About The Position

Surveillance Lead Officers are responsible for understanding and responding to internal property needs. They communicate in a friendly, respectful, and understandable manner. Surveillance Lead Officers work to ensure the safety of our guests, employees, and vendors, while ensuring assets of the property and its occupants are secure.

Requirements

High School Diploma or equivalent
Must be 21 years of age or older
High degree of professional and personal integrity/ethics
Must have basic computer and arithmetic skills
Must be able to obtain/maintain a gaming license through the MLGCA
Able to work day, evening or overnight shifts, including holidays and weekends
Able to speak, read and understand English
Able to complete an on-the-job 90-day training program, with various tests and assessments
Has had Surveillance employment or equivalent investigation/gaming/casino experience
Has excellent interpersonal and verbal/written skills
Is able to understand and adapt to changing departmental/property/regulatory policies & regulations
Is able to work independently and proactively when work is not assigned
Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor gauges, instruments, or processes; concentrate on routine work details and organize and maintain a system of records
Able to respond calmly in crisis and mentally stressful situations, and can make rational decisions
Able to lift and carry up to 20 pounds
Able to respond to audible and visual cues and alarms
Able to sit for extended periods of time
Able to control a joystick and inputs on keypads
Able to speak clearly and comfortably on a phone and/or handheld radio
Must have good personal hygiene and a professional appearance

Nice To Haves

Has knowledge of casino table games, cheat tactics, and cash handling scams
Is naturally curious and enjoys investigating freely

Responsibilities

Directly supervise Surveillance Officers in the absence of a Surveillance Supervisor
Assist their supervisor with employee training and department initiatives
Notify leadership, departments and/or MLGCA when required by regulation or policy
Effectively delegate work as it arrives, and ensure adequate completion of work
Use a CCTV system to monitor and review activity throughout the casino property
Work with employees within the department as well as other departments to investigate incidents
Complete typed reports/logs and preserve video as evidence
Maintain surveillance on all casino operations for errors, theft, fraud and regulatory violations
Respond to casino activity and utilize necessary equipment to identify, record and document illegal and unusual activities occurring on the property
Work with law enforcement agencies to review and investigate crimes, and may represent the casino in litigation as required
Identify and/or review incidents such as departmental violations, risk management concerns, monetary variances and player disputes
Monitor various systems for malfunctions and report/document them as needed