Surveillance Officer Lead

Casino and•Chicago, IL

7d•$26•Onsite

About The Position

This role fosters an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere. The Surveillance Officer Lead enthusiastically promotes Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations. This position provides additional support and guidance to Surveillance Officer members as needed. In the absence of the supervisor on duty, the Lead functions as the team supervisor and assists with training and developing team members. The role involves monitoring Table Games and Electronic Gaming Device activity, Armored Car pick-up and all areas where Chips and Vouchers are issued and redeemed, Count Room Procedures, as well as all other non-gaming areas throughout the property, including but not limited to the entrance and exits. The Lead performs duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program. The role requires reporting irregularities, unusual, and suspicious activities to the Surveillance Supervisor or Surveillance Shift Manager, Director of Surveillance, and the Illinois Gaming Board Docksite Supervisor/Agent. The Surveillance Officer Lead monitors and safeguards company assets and protects the overall integrity of gaming at the casino. Other duties as assigned.

Requirements

Ability to define color
Ability to lift items up to 25 pounds
Ability to reach overhead
Ability to work in confined, small areas for long periods of time

Responsibilities

Foster an environment that embodies Bally’s Born to Entertain philosophy by creating a fun-filled, entertaining atmosphere
Enthusiastically promote Bally’s customer-centric culture of offering superior guest service and actively building long-lasting guest relations
Providing additional support and guidance to Surveillance Officer members as needed
In the absence of the supervisor on duty, function as the team supervisor
Assist with training and developing team members
Monitor Table Games and Electronic Gaming Device activity, Armored Car pick-up and all areas where Chips and Vouchers are issued and redeemed, Count Room Procedures, as well as all other non-gaming areas throughout the property, including but not limited to the entrance and exits
Perform duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of Bally’s Chicago Operating Co., LLC System of Internal Controls
Report irregularities, unusual, and suspicious activities to the Surveillance Supervisor or Surveillance Shift Manager, Director of Surveillance, and the Illinois Gaming Board Docksite Supervisor/Agent
Monitor and safeguard company assets
Protect the overall integrity of gaming at the casino
Perform other duties as assigned